Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
website payment processing fails while late fees are applied
Business reply on Google
We are overjoyed to hear about your fantastic customer service experience at Extra Space Storage. Thank you for your feedback!
Unexpected price increases and inability to reach customer service.
Business reply on Google
Jennifer, we apologize for falling short of your expectations. Please contact us at (206) 486-7223 to discuss your concerns further. Thank you for bringing this to our attention.
unauthorized rate increase and unexpected charges on autopay
Business reply on Google
It's unfortunate to hear about your experience. Please contact us at (206) 486-7223 to discuss this matter further. Thank you for sharing your feedback.
frequent and significant rate increases
Business reply on Google
We sincerely appreciate your feedback regarding the management changes and rate increases. Thank you for taking the time to share your experience with us. We understand that consistency is important, and we apologize for any inconvenience these changes may have caused. While we strive to maintain competitive pricing, we also aim to provide the highest quality service and facilities. We value your continued patronage and hope that our convenient location continues to meet your storage needs.
Unexpected and significant monthly rent increases occurred after initial booking.
Unexpected forty percent increase in annual storage rental fees
Business reply on Google
Please call us at (206) 486-7223 to discuss your concerns.
Storage rental rates increased significantly despite prior assurances.
Inaccessible storage unit and refusal to provide immediate refund
Business reply on Google
Apologies for any inconvenience caused during your experience at Extra Space Storage. Please feel free to reach out to us at (206) 486-7223 to discuss this matter further. Thank you.
The storage facility significantly increased the monthly rental rate.
Business reply on Google
We regret to learn about your recent experience with the rate increase. We understand your concerns regarding the significant change in your monthly rate. Our pricing is subject to change based on various factors, and we apologize for any inconvenience this may have caused you. We value your business and would like the opportunity to discuss this matter further. Please feel free to reach out to us at (206) 486-7223 so we can review your account and address your concerns in more detail.
Facility lacks accessibility and sold customer property over billing issues.
Business reply on Google
Apologies for any inconvenience. Your feedback is incredibly valuable. Please feel free to reach out to us at (206) 486-7223 to discuss your concerns further.
The site manager was rude and disrespectful to the customer.
Business reply on Google
S, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience with Cory did not reflect that. We value your comments and will use them to make improvements in the future. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE.
inaccessible facility, broken security, and reports of storage locker break-ins
Business reply on Google
Hi David, thanks for sharing your experience with us. We know that it's important to access your items when you need them, so we apologize that this happened. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at (206) 486-7223 if you need anything.
Inadequate security measures led to multiple storage unit break-ins.
Business reply on Google
Hi Jr., we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (206) 486-7223?
The storage facility requires maintenance due to its age.
Business reply on Google
Thank you Sam for your great review! We truly appreciate it! Thank you for your business, The Life Storage Team