Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Company repeatedly increased storage rental rates shortly after signing agreements.
Business reply on Google
Thank you for sharing your feedback with our team, Damien. We're sorry you had a negative experience. The value of our units changes from month to month based on market values. Rates are reviewed on a 4-9 month basis to reflect the current value. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage.
Manager refused to coordinate storage pod delivery as previously promised.
Business reply on Google
We are deeply concerned to hear about the coordination issues you experienced with your storage pod delivery and the difficulties in communication. We sincerely apologize for any stress this has added to your moving process. Our goal is to provide a smooth and hassle-free storage experience for all our customers. Please contact us directly at (310) 301-7970 so we can discuss this situation in detail, address your concerns, and work towards finding a resolution that meets your needs. We appreciate your feedback and hope to have the opportunity to make this right.
The business increased monthly storage rates by fifty percent without notice.
Business reply on Google
Thank you for bringing this to our attention. We take your feedback seriously. We understand your concerns regarding the rate increase and appreciate you sharing your experience. Our pricing is regularly reviewed to ensure we remain competitive in the local market while maintaining our quality of service. We value your business and would be happy to discuss this matter further if you'd like to contact our facility directly.
The business implemented an unannounced thirty-five percent price increase.
Business reply on Google
Apologies for any inconvenience caused by the unexpected price increase. Your feedback is valuable to us.
Frequent price increases make the storage unit expensive over time.
Business reply on Google
Your concerns are noted. Price hikes are always a concern, and we apologize for any inconvenience this may have caused. Thank you for your feedback.
excessive rent increases and security breach of storage units
Business reply on Google
Hi Colin, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
frequent and excessive rate increases for storage unit rental
Business reply on Google
Hi Susan, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
The business increased rent without providing prior notification to the customer.
Business reply on Google
Olga, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers’ rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-STORAGE or email us at [email protected].
Frequent rent increases and unaddressed maintenance issues in storage unit.
Business reply on Google
W V, We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE.
lack of transparency regarding total costs and promotional pricing
Business reply on Google
Thank you for choosing Extra Space Storage, Hamutal. We are so happy to hear you’ve had a great experience renting with Cornelius. Your feedback will be reviewed internally so we can work to improve! Give us a call at (310) 301-7970 if you need anything in the meantime.
Facility fire caused injuries to eight firefighters