Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
multiple storage lockers were broken into due to security failure
Storage facility is closed on Sundays hindering moving plans
Business reply on Google
Sorry for any inconvenience caused by our Sunday closure policy. We understand your frustration and appreciate your feedback, Felipe.
Inaccessible storage unit and unhelpful staff prevented move-in.
Business reply on Google
We sincerely apologize for the access issues and poor service at our Wilmington location. It's unacceptable that you couldn't access your unit despite being told you could move in early, and that our staff provided contradictory and unhelpful responses. We take full responsibility for this disappointing experience. Please get in touch with us at 888-786-7243 so we can resolve this immediately and make it right.
The storage facility has a persistent rat infestation problem.
Business reply on Google
We apologize for the rat issues in both units, Adam. Please contact us at (310) 518-2515 to resolve this immediately.
Staff members allegedly stole personal property from a storage unit.
Business reply on Google
We're concerned to hear about your experience at our facility. Please contact us at (310) 518-2515 so we can address this issue promptly. Thank you for bringing this to our attention.
Storage unit was broken into and staff accused customers of theft.
Business reply on Google
Thank you for sharing your feedback with our team, Robert. Providing secure facilities to protect our customers' belongings is our top priority. We will review this internally. Please call us at 888-storage if you'd like to discuss your experience in more detail
facility lacks security cameras and has a history of break-ins
Business reply on Google
Hi Chrispen, thank you for your feedback and review. We consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-storage? Our team would be happy to help.
Storage unit was broken into due to inadequate security measures.
Business reply on Google
Hi Marlene, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (310) 518-2515?
Storage unit was ransacked and personal property was stolen.
repeated unit burglaries due to inadequate security measures
Business reply on Google
Hi Alex, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (310) 518-2515?
frequent facility break-ins and lack of responsive customer support
Business reply on Google
Hi Tricia, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (310) 518-2515?
Storage unit broken into twice with no security cameras provided
Business reply on Google
Hi Thomas, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
Insurance claim for damaged property remains unresolved after nine months.
Business reply on Google
Thank you for leaving us a review, Alex. We're happy you had a convenient experience with our facility in Wilmington but are sorry to hear you're having trouble with the insurance company. Beecher Carlson Insurance can be reached by phone at 800-423-6071 or by email [email protected]. If we can do anything else to further assist you, please give our Extra Space team a call at 888-STORAGE.
The business increased rental rates inconsistently with stated company policy.
Business reply on Google
Alex, we know that providing customers with convenient, secure and professional storage at an affordable price is important. Our team continually reviews our competition's offerings in order to deliver you a valuable solution for storing your belongings. Your feedback is important to us and will be reviewed internally.
Frequent and unexpected monthly rent increases for storage unit
Staff were unhelpful and dismissive when asked for assistance.
Storage unit contents were vandalized and contaminated with hazardous drug paraphernalia.
Staff failed to provide assistance or open the door promptly.
Business reply on Google
Edwin, we're so sorry to hear that you've had a negative experience. Customer service is very important to us, and we'll pass your feedback along to make sure issues like this don't occur again. Apologies again.
Unexpected monthly rent increases and poor customer service communication.
Incompetent staff and inadequate security measures at the storage facility.