Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive verification process and poor customer service during check cashing attempt
Business reply on Google
Deja - We're very sorry to hear about your experience at our J.M. Keynes location. This is not the kind of service we strive to provide our customers, and we sincerely apologize for any inconvenience caused. We would like the opportunity to make this right for you. Could you please give us a call at 877-833-9973? Your business is important to us, and we appreciate your feedback. Thank you for bringing this to our attention. We look forward to resolving this issue for you.
Bank failed to verify identity before issuing card and account access.
Business reply on Google
Lisa - We understand how frustrating this experience must have been for you, and we sincerely apologize for any inconvenience caused. Your feedback is very important to us. Would you mind giving us a call at 877-833-9973? We're here to help and look forward to speaking with you!
Notary refused service after a long wait despite prior confirmation
Business reply on Google
Candelario - Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. We've shared your message with the appropriate team. If you'd like to discuss further, please give us a call at 877-833-9973. You and your business are important to us.
Long wait time despite having a scheduled appointment
Business reply on Google
Zivera - Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. We've shared your message with the appropriate team. If you'd like to discuss further, please give us a call at 877-833-9973. You and your business are important to us.
Excessive wait time at drive thru without teller acknowledgment
Business reply on Google
Luis - I apologize that your experience did not meet the level of service we strive for at Fifth Third. I will share this feedback with the branch. Thanks again for taking the time to let us know.
Bank staff refused to assist customers due to a personal call.
Business reply on Google
Chuck - I was very sorry to read your comments about your dissatisfaction with our bank. We'd like to take the necessary steps to make things right, but in order to do so we need to talk to you. Please call our social media team at 877-833-9973 so we can assist.
Customer service representatives were disrespectful and impatient during phone…
Business reply on Google
Thank you for bringing this to our attention. We always strive to make our customers feel welcome and appreciated, and we're sorry we dropped the ball. We'd like the opportunity to make this right. Would you mind giving us a call at 877-833-9973? Your business is important to us, Will!
Long wait times and staff lack of product knowledge
Business reply on Google
Salesia, sounds like you've had a bad experience, and we're very sorry to hear that. Please call us at (877) 833-9973 so we can assist you. Our social media team is available to assist you at that number Mon-Fri 8am-8pm ET and Sat 10am-4pm ET.
Bank teller made an insensitive and unprofessional remark to a customer.
Business reply on Google
Hi Marcus, we’re sorry for your experience and would like to see if we can help. Please call our Social Media team directly at 877-833-9973. We’re available Mon-Fri 8am - 9pm ET.
The bank lacks friendly and bilingual staff members.
Business reply on Google
Byron, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.
Bank teller refused to cash a payroll check for an account holder.
Business reply on Google
Hi Lashana, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.
Bank staff provided poor service and refused to assist before closing.
Business reply on Google
Hey Shanina, We are sorry you feel that your situation was mishandled. If you would like to discuss the situation further with us, please call our team at 877-833-9973. Thanks!
Understaffed bank branch results in long wait times for customers.
Business reply on Google
Shaundra - Thanks for reaching out. We'll be sure to pass on your message regarding this Charlotte branch to the appropriate people.
Bank charged excessive fees and closed business account without sufficient notice.
Long wait times and inconsistent, poor quality customer service.
Long wait times and inability to process a routine transaction.
Long wait times and lack of notary services at the branch.
Customer experienced long wait times and was denied restroom access.