Fifth Third Bank & ATM
💳 Finance & Insurance · 9 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank mismanagement caused significant damage to customer credit score.
Staff at the Hilliard Rome branch treated the customer disrespectfully.
Business reply on Google
Tim - We're very sorry to hear about your experience at our Hilliard location. This is not the kind of service we strive to provide our customers, and we sincerely apologize for any inconvenience caused. Your feedback is important to us, and I will share it with the branch to ensure we improve. Thank you again for taking the time to let us know. We appreciate your input and are here to make things right.
The bank charges high fees for cashing checks.
Business reply on Google
I'm truly sorry to hear that you're unhappy. We understand that fees can be frustrating. There is a fee for non-customers to cash a check, and we appreciate your understanding. If you'd like to discuss this further or have any questions, please feel free to call us at (877) 833-9973. We're here to listen and help in any way we can.
The branch staff consistently fails to resolve customer banking issues.
Business reply on Google
Warren - Thank you for reaching out to us. We'd like to learn more about your experience to better assist you. Please call our team at 877-833-9973 at your earliest convenience. We appreciate your feedback and look forward to speaking with you!
The mobile app, customer service, and overdraft policies are problematic.
Business reply on Google
Tee - I'm very sorry to hear that your experience with our bank was unsatisfactory. Your feedback is important to us, and we are committed to making things right. We would hate to lose you as a valued customer and are dedicated to improving your experience. Could you please give us a call at 877-833-9973 to discuss this further? Thank you for giving us the opportunity to assist you.
Bank lacks necessary business services like notarization and Zelle integration.
Business reply on Google
Thomas - We're sorry to hear that you're unhappy. Your satisfaction is important to us, and we'd like to help resolve any issues you're experiencing. Please give us a call at 877-833-9973 so we can discuss how we can assist you. Thank you for giving us the opportunity to make things right. We're here to support you every step of the way.
Bank employee was condescending during a customer transaction.
Banker engaged in discriminatory questioning and false accusations toward customer
Business reply on Google
Jago - Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. We've shared your message with the appropriate team. If you'd like to discuss further, please give us a call at 877-833-9973. You and your business are important to us.
Poor customer service provided by a specific staff member
Business reply on Google
Christina - We're very sorry that you did not receive the level of customer care we strive for at Fifth Third. Your feedback is important to us, and we'd like to talk with you to see how we can help. Please log in to http://go.53.com/6269hGdtW (or use our app), select the chat icon, and enter "SOCIAL MEDIA." Alternatively, you can call our social team at 877-833-9973. Thank you for your time and for giving us the opportunity to assist you.
Bank staff repeatedly question and restrict customer access to personal funds.
Business reply on Google
I'm sorry to hear your experience has not lived up to the quality of service we strive for at Fifth Third. We'd like to find out a bit more to see if there's anything we can do to help. Would you mind calling our social team at 877-833-9973 so we can assist you?
Staff failed to address customer complaints effectively.
Business reply on Google
Susan - Thank you for reaching out. We're concerned about your message and would like to better understand what happened. Please log in to http://go.53.com/6269CWGH7 (or use the app) and go to the chat icon, then enter "SOCIAL MEDIA." Alternatively, you can call our team at 877 833-9973. We're here to help and look forward to assisting you!
Excessive verification process and poor customer service during check cashing attempt
Business reply on Google
Deja - We're very sorry to hear about your experience at our J.M. Keynes location. This is not the kind of service we strive to provide our customers, and we sincerely apologize for any inconvenience caused. We would like the opportunity to make this right for you. Could you please give us a call at 877-833-9973? Your business is important to us, and we appreciate your feedback. Thank you for bringing this to our attention. We look forward to resolving this issue for you.
Excessive wait times and unprofessional conduct by branch management.
Business reply on Google
Jeanette - We're very sorry that you did not receive the level of customer care we strive for at Fifth Third. Your feedback is important to us, and we'd like to talk with you to see how we can help. Please log in to http://go.53.com/6262fpy76 (or use our app), select the chat icon, and enter "SOCIAL MEDIA." Alternatively, you can call our social team at 877-833-9973. Thank you for your time and for giving us the opportunity to assist you.
Bank failed to verify identity before issuing card and account access.
Business reply on Google
Lisa - We understand how frustrating this experience must have been for you, and we sincerely apologize for any inconvenience caused. Your feedback is very important to us. Would you mind giving us a call at 877-833-9973? We're here to help and look forward to speaking with you!
Notary refused service after a long wait despite prior confirmation
Business reply on Google
Candelario - Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. We've shared your message with the appropriate team. If you'd like to discuss further, please give us a call at 877-833-9973. You and your business are important to us.
Long wait time despite having a scheduled appointment
Business reply on Google
Zivera - Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. We've shared your message with the appropriate team. If you'd like to discuss further, please give us a call at 877-833-9973. You and your business are important to us.
Excessive wait time at drive thru without teller acknowledgment
Business reply on Google
Luis - I apologize that your experience did not meet the level of service we strive for at Fifth Third. I will share this feedback with the branch. Thanks again for taking the time to let us know.
The ATM is frequently broken or out of service.
poor customer service provided by a specific bank employee
The bank charged an excessive fee to cash a customer check.
Business reply on Google
I'm sorry to hear you're unhappy, Haley. If you would like to discuss, please call us at (877) 833-9973 so we can see how we can help.