Fifth Third Bank & ATM
💳 Finance & Insurance · 2455 Hilliard Rome Rd · Hilliard
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank mismanagement caused significant damage to customer credit score.
Staff at the Hilliard Rome branch treated the customer disrespectfully.
Business reply on Google
Tim - We're very sorry to hear about your experience at our Hilliard location. This is not the kind of service we strive to provide our customers, and we sincerely apologize for any inconvenience caused. Your feedback is important to us, and I will share it with the branch to ensure we improve. Thank you again for taking the time to let us know. We appreciate your input and are here to make things right.
The branch staff consistently fails to resolve customer banking issues.
Business reply on Google
Warren - Thank you for reaching out to us. We'd like to learn more about your experience to better assist you. Please call our team at 877-833-9973 at your earliest convenience. We appreciate your feedback and look forward to speaking with you!
Banker engaged in discriminatory questioning and false accusations toward customer
Business reply on Google
Jago - Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. We've shared your message with the appropriate team. If you'd like to discuss further, please give us a call at 877-833-9973. You and your business are important to us.
Bank staff repeatedly question and restrict customer access to personal funds.
Business reply on Google
I'm sorry to hear your experience has not lived up to the quality of service we strive for at Fifth Third. We'd like to find out a bit more to see if there's anything we can do to help. Would you mind calling our social team at 877-833-9973 so we can assist you?
Long wait times and non-functional ATM services at the branch.
Business reply on Google
I'm sorry to hear your experience has not lived up to the quality of service we strive for at Fifth Third. We'd like to find out a bit more to see if there's anything we can do to help. Would you mind logging in to http://go.53.com/6267Prw2h (or the app) and go to the chat icon, then enter "SOCIAL MEDIA" or calling our social team at 877-833-9973 so we can assist you?
unprofessional behavior from bank tellers and the branch manager
Business reply on Google
Gus - We are so sorry that you felt you had a one-star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!
The bank staff failed to answer multiple phone calls.
Business reply on Google
I'm sorry to hear you're unhappy. If you would like to discuss, please call us at (877) 833-9973 so we can see how we can help.
staff ignore customers and refuse to process rent payments
Business reply on Google
Hi Angelica- Thank you for contacting us. We take this issue very seriously. Please call our social team to speak with someone - 877-833-9973.
Bank closed account and withheld funds after loan processing
Business reply on Google
Hi Johnna- We'd like to better understand your experience and see if we can help. Please call 877-833-9973 to speak with our social team directly.
Bank placed an unexpected week-long hold on a deposited check.
Business reply on Google
Hi Tierra, I apologize that your experience did not meet the level of service we strive for at Fifth Third. I will share this feedback with the branch. Thanks again for taking the time to let us know.
Bank tellers are unable to provide clear or helpful information.
Business reply on Google
Hi Rami. I'd love the opportunity to help you. Please call us at (877) 833-9973 so we can talk about this. Thanks.
Staff refused to cash a check without a valid ID.
Business reply on Google
We're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.
Bank failed to release vehicle lien after fourteen days
Business reply on Google
We're sorry for the inconvenience. Please contact us at 877-833-9973 so we can try to help.