Fifth Third Bank & ATM
💳 Finance & Insurance · 9365 E Washington St · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The bank charges high fees for cashing checks.
Business reply on Google
I'm truly sorry to hear that you're unhappy. We understand that fees can be frustrating. There is a fee for non-customers to cash a check, and we appreciate your understanding. If you'd like to discuss this further or have any questions, please feel free to call us at (877) 833-9973. We're here to listen and help in any way we can.
The mobile app, customer service, and overdraft policies are problematic.
Business reply on Google
Tee - I'm very sorry to hear that your experience with our bank was unsatisfactory. Your feedback is important to us, and we are committed to making things right. We would hate to lose you as a valued customer and are dedicated to improving your experience. Could you please give us a call at 877-833-9973 to discuss this further? Thank you for giving us the opportunity to assist you.
Bank lacks necessary business services like notarization and Zelle integration.
Business reply on Google
Thomas - We're sorry to hear that you're unhappy. Your satisfaction is important to us, and we'd like to help resolve any issues you're experiencing. Please give us a call at 877-833-9973 so we can discuss how we can assist you. Thank you for giving us the opportunity to make things right. We're here to support you every step of the way.
Poor customer service provided by a specific staff member
Business reply on Google
Christina - We're very sorry that you did not receive the level of customer care we strive for at Fifth Third. Your feedback is important to us, and we'd like to talk with you to see how we can help. Please log in to http://go.53.com/6269hGdtW (or use our app), select the chat icon, and enter "SOCIAL MEDIA." Alternatively, you can call our social team at 877-833-9973. Thank you for your time and for giving us the opportunity to assist you.
Staff failed to address customer complaints effectively.
Business reply on Google
Susan - Thank you for reaching out. We're concerned about your message and would like to better understand what happened. Please log in to http://go.53.com/6269CWGH7 (or use the app) and go to the chat icon, then enter "SOCIAL MEDIA." Alternatively, you can call our team at 877 833-9973. We're here to help and look forward to assisting you!
Excessive wait times and unprofessional conduct by branch management.
Business reply on Google
Jeanette - We're very sorry that you did not receive the level of customer care we strive for at Fifth Third. Your feedback is important to us, and we'd like to talk with you to see how we can help. Please log in to http://go.53.com/6262fpy76 (or use our app), select the chat icon, and enter "SOCIAL MEDIA." Alternatively, you can call our social team at 877-833-9973. Thank you for your time and for giving us the opportunity to assist you.
The ATM is frequently broken or out of service.
The bank charged an excessive fee to cash a customer check.
Business reply on Google
I'm sorry to hear you're unhappy, Haley. If you would like to discuss, please call us at (877) 833-9973 so we can see how we can help.
Bank staff were rude and unhelpful regarding a large check deposit.
Business reply on Google
Hi Ricky - Thank you for contacting us. We take this issue very seriously. Please call our team to speak with someone - 877-833-9973.
Understaffed branch with unprofessional and slow service from employees.
Business reply on Google
Hi Juan - We'd like to learn more about your experience. Please call our team at 877-833-9973. Thanks.
inability to reach staff to report unauthorized account access
Business reply on Google
I’m sorry you’re having issues with reaching us, Ezekiel. Previously, you may have contacted our general customer service number. We have a Social Media Department with specialists designated to assist you with your needs. Please give us a call at 1-877-833-9973.
Drive-thru staff provided unprofessional and unhelpful service.
Business reply on Google
We're concerned about your message and would like to understand what happened. Please call our social team at (877) 833-9973 to discuss. Thanks, Jet.
The bank branch fails to answer customer phone calls.
Business reply on Google
We’re very sorry your experience did not meet the level of service we strive for at Fifth Third. Please call (877) 833-9973 so our social team can help, Latashia.
bank failed to resolve a missing new account bonus deposit
Business reply on Google
This is troubling to hear, Lisa. Is there anything we can do to help? Please call our social media team directly at 877-833-9973.
Staff were rude and refused to process a wire transfer.
Business reply on Google
Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.
Staff failed to honor a rescheduled appointment after a long wait.
Business reply on Google
We're sorry to hear this. Please call us at (877) 833-9973 so we can discuss this ASAP. You and your business are important to us.
Bank staff refused to provide account balance information for an elderly customer.
Bank staff failed to process a large wire transfer before cutoff.
Unauthorized account access and failure to resolve ATM transaction errors.