Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
incomplete vehicle alignment and poor quality control
Business reply on Google
Hello Jacob, we are sorry to hear about this issue during your visit to our Austin store for an alignment. Please email [email protected] with full details, so we can ensure your concerns are addressed. We value you as a Firestone customer and look forward to hearing from you. ^Harley
business failed to notify customer of system downtime for scheduled inspection
Business reply on Google
Hi, Myla. We strive to provide excellent service, and we apologize for the inconvenience in requesting a state inspection service at the Firestone on Fm 620. Please email us at [email protected] with the details of your visit and the store location. We value your business with Firestone, and we look forward to receiving your email soon. ^Mariah
Staff treated customer rudely during a vehicle inspection process.
Business reply on Google
Thanks for choosing our location and thanks for the five-star review! We’re glad we got the chance to work on your vehicle and provide the excellent service you were looking for.
Unexpected additional charges added to the final bill
Business reply on Google
Taking the time to leave a five-star review really means a lot to us. We go the extra mile so your car can, too. Thanks for choosing us for your complete auto care.
Unnecessary service charges and refusal to perform minor maintenance
Business reply on Google
Hello Kevin Fowler, we are sorry to hear of the misdiagnosis, pricing concerns, and poor customer service you experienced while visiting our Austin store for a fluid check and diagnostic. If you would like to discuss your concerns with us please feel free to email [email protected]. Please provide us with the full details so that we may further assist you. Thank you for choosing Firestone, we value your business. ^Bryan
Vehicle alignment performed poorly after installation of additional parts.
Business reply on Google
Hello, we are sorry to hear about this issue with repair recommendations for service at our Austin store that did not resolve your alignment. Please email [email protected] with full details, so we can address your concerns. You are a valued Firestone customer, and we hope to hear from you. ^Harley
unauthorized cabin air filter replacement added to the final bill
Business reply on Google
Hello Finneyl, we're sorry to hear that you are very disappointed in the service that you received, and we'd like to get management involved to address this. Please email us at [email protected] with the complete details of your visit, the location, and the best contact information for you. We value your business, and thank you for choosing Firestone. ^Mariah
Staff member was rude and unprofessional when asked about service wait times.
Business reply on Google
Hello Nathalie, we are sorry to hear of the poor treatment you received while visiting our Austin store for inspection service. We would like to address this with our team. Please email [email protected] with full details, your contact information, and your invoice number. We value your business with Firestone, and we hope to hear from you. ^Bryan
Vehicle alignment performed despite unsafe suspension issues and lack of documentation
Business reply on Google
Hello, Lina. Thank you for bringing this to our attention. We value your business with Firestone, and we apologize for any dissatisfaction. We take negative experiences very seriously, so please feel welcome to email us at [email protected]. Be sure to include these details of your experience, your invoice number, the store location, and the best contact information for you. We appreciate your feedback, and we look forward to receiving your email soon. ^Mariah
unnecessary repairs recommended and refusal to perform requested minor service
Business reply on Google
Hello Jonathan, We're sorry to hear that you experienced a long wait during your last visit. We'd like to look into this for you. Please email us at [email protected] with the details, store, and your contact information. We value your business with us at Firestone Complete Auto Care, and we look forward to working with you. ^Cali
Technicians failed to rotate tires and set incorrect tire pressure.
Business reply on Google
Hello Georgeanna, we are sorry to hear of the issues that occurred during tire service from our Austin store. We would like to have the opportunity to investigate your concerns. Please email [email protected] with full details, your contact information, and any applicable invoice numbers. Thank you for choosing Firestone, and we hope to hear from you. ^Bryan
Customer charged for unnecessary services and failed inspection after long wait.
Business reply on Google
Hello Caitlin, we are sorry to hear of your pricing concerns while visiting our Austin store, and would be happy to address them. Please email [email protected] with full details, your contact information, and any applicable invoice numbers. You are a valued Firestone customer, and we look forward to your reply. ^Bryan
Technician damaged tire during repair and refused free replacement
Business reply on Google
Hello Josh, We appreciate your feedback and that you've taken the time to reach out with your concerns. We apologize you encountered these issues while visiting one of our stores, and we respectfully appreciate you providing us with the opportunity to address this for you. Please email [email protected] with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued Firestone customer, and we look forward to hearing from you. ^Steve
Technician attempted to charge for unnecessary repairs on a functional vehicle.
Business reply on Google
Hello Spam, we apologize for any negative experience you had at our store, and we'd be happy to address your concerns. Please email, [email protected] with the complete details, store's full address, your contact information, and any applicable invoice numbers. You are a valued Firestone customer, and we look forward to hearing from you. ^Steve
Shop provided excessive and overpriced repair recommendations for vehicle overheating.
Business reply on Google
Hello Mr Mullinax, we apologize for any negative experience you had at our store, and we'd be happy to address your concerns. Please email, [email protected] with the complete details, store's full address, your contact information, and any applicable invoice numbers. You are a valued customer, and we look forward to hearing from you. ^Steve
Staff damaged vehicle wheel cover and refused to take responsibility.
Business reply on Google
Hello Aniket, we are sorry to hear about the issue that occurred after your inspection service at our Austin store. We would like to investigate your concerns. Please email [email protected] and provide full details, your contact information, the store's full address, and your invoice number. Thank you for choosing Firestone. We look forward to your response. ^Harley
Mechanic negligence caused improper repair and persistent oil leak.
Business reply on Google
Hello Grant, we're sorry to hear of the issues that occurred while visiting our Austin store. If you would like to discuss this with us, please feel free to email to [email protected]. We will need the complete details, store's full address, and your contact information. You are a valued Firestone customer, we hope to hear from you soon. ^Bryan
Technicians performed unnecessary repairs and attempted to overcharge for services.
Business reply on Google
Hello Jenn, we're sorry to hear of the issues that occurred while visiting our Austin store. If you would like to discuss this with us, please feel free to email to [email protected]. We will need the complete details, store's full address, and your contact information. You are a valued Firestone customer, we hope to hear from you soon. ^Bryan
Incomplete vehicle inspection and unprofessional staff behavior during service visit.
Business reply on Google
Hello, there. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at [email protected] with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah
excessive wait times and inaccurate communication regarding vehicle service status
Business reply on Google
Hello, there. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at [email protected] with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah