Firestone Complete Auto Care
🚗 Auto & Repair · 4 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times for emergency tire repair despite having a warranty.
Business reply on Google
Hello Edward, Thank you for bringing your battery concerns to our attention. We apologize for the negative experience you had at our store and we'd like to look into this for you. Please email us at [email protected] with these details, your invoice number from the service, and your contact information. We value your business and thank you for choosing Firestone Complete Auto Care. ^Cali
incomplete vehicle alignment and poor quality control
Business reply on Google
Hello Jacob, we are sorry to hear about this issue during your visit to our Austin store for an alignment. Please email [email protected] with full details, so we can ensure your concerns are addressed. We value you as a Firestone customer and look forward to hearing from you. ^Harley
Unprofessional staff left customer keys unattended in the lobby
Business reply on Google
Hello liz loveall, we are sorry to hear of the poor treatment you received, and the issues that occurred with your keys while visiting our Hilliard store for an appointment. We would like to investigate your concerns. Please email [email protected] with full details, so that we may further assist you. Thank you for choosing Firestone, and we hope to hear from you. ^Bryan
business failed to notify customer of system downtime for scheduled inspection
Business reply on Google
Hi, Myla. We strive to provide excellent service, and we apologize for the inconvenience in requesting a state inspection service at the Firestone on Fm 620. Please email us at [email protected] with the details of your visit and the store location. We value your business with Firestone, and we look forward to receiving your email soon. ^Mariah
staff members were rude and yelled at the customer
Business reply on Google
Hello Reza, we apologize that you had a negative experience with our staff members at one of our San Diego stores. We'd like an opportunity to address this issue with our management team. Please email [email protected] with the complete details. You are a valued Firestone customer, and we look forward to hearing from you. ^Tiffany
vehicle left unrepaired for several days without status updates
Business reply on Google
Hello, We appreciate you for bringing this to our attention, Ken. We sincerely apologize for any inconveniences this has caused. We'd be more than happy to alert our upper management team of your concerns by creating a file on your behalf. In order to proceed, we're going to need a little more information from you. Could you, please, email us at [email protected] with full details, your phone number, email, mailing address, and the location of the store you are referring to? We hope to hear back from you soon. Thank you for contacting Firestone Complete Auto Care! ^Cali
Technicians falsely claimed vehicle issues to upsell unnecessary services and credit.
Technicians attempted to charge for unnecessary repairs for a loose lug nut.
Business reply on Google
Hi, we really appreciate the excellent review. When you next need tires or auto care, we look forward to helping you out again.
Staff treated customer rudely during a vehicle inspection process.
Business reply on Google
Thanks for choosing our location and thanks for the five-star review! We’re glad we got the chance to work on your vehicle and provide the excellent service you were looking for.
Unexpected additional charges added to the final bill
Business reply on Google
Taking the time to leave a five-star review really means a lot to us. We go the extra mile so your car can, too. Thanks for choosing us for your complete auto care.
Unnecessary service charges and refusal to perform minor maintenance
Business reply on Google
Hello Kevin Fowler, we are sorry to hear of the misdiagnosis, pricing concerns, and poor customer service you experienced while visiting our Austin store for a fluid check and diagnostic. If you would like to discuss your concerns with us please feel free to email [email protected]. Please provide us with the full details so that we may further assist you. Thank you for choosing Firestone, we value your business. ^Bryan
Vehicle alignment performed poorly after installation of additional parts.
Business reply on Google
Hello, we are sorry to hear about this issue with repair recommendations for service at our Austin store that did not resolve your alignment. Please email [email protected] with full details, so we can address your concerns. You are a valued Firestone customer, and we hope to hear from you. ^Harley
Long wait time despite having a scheduled appointment
Business reply on Google
Hello Jonas, we know that your time is valuable, and we'd like to ensure that this is addressed. Please feel welcome to email [email protected] with the complete details. We appreciate your business with Firestone and hope to hear from you soon. ^Jason
Vehicle engine failure occurred immediately following repair service.
Business reply on Google
Hello Adrian, Your satisfaction is important to us and we'd like to investigate any service concerns that you may have. Please feel free to email us at [email protected] with full details, the store, and your contact information. Thank you for choosing Firestone Complete Auto Care. ^Cali
Staff failed to honor appointment and provided rude customer service
Business reply on Google
Hello Sohrab, we are sorry to hear of the long wait and poor treatment you received while visiting our San Diego store for an inspection. We would like to address this with our team. Please email [email protected] with full details so that we may further assist you. We value your business with Firestone, and we hope to hear from you. ^Bryan
Business charged for services despite prior agreement to waive fees.
Business reply on Google
Hi Kendra, we can only imagine how upsetting this experience must have been, and we strive to provide the best customer service possible at each store. Please email [email protected] with further details and your contact information, so we can help. Thank you for being a loyal Firestone customer. ^Jason
Long wait times and poor communication regarding vehicle repair schedule.
Business reply on Google
Hello James, we're sorry to hear of any inconvenience, and if you would like assistance with addressing your concerns, we'd be happy to assist. Would you please email [email protected] with the details of your visit? We value you as a Firestone customer, and we hope to receive your email soon. ^Jason
Technician failed to resolve brake issue and perform post-repair test drive.
Business reply on Google
Hello Don Harrington, we are sorry to hear of the issues that occurred while visiting our Hollywood Park store for brake speed sensor replacement service. We would like to investigate your concerns. Please email [email protected] with full details, so that we may further assist you. Thank you for choosing Firestone, and we hope to hear from you. ^Bryan
Technicians failed to diagnose alternator issue and pressured unnecessary battery…
Business reply on Google
Hello James, we are sorry to hear of the misdiagnosis and poor customer service you received while visiting our Hilliard store for a diagnostic, flat repair, and alignment check. If you would like to discuss your concerns with us please feel free to email [email protected]. Please provide us with the full details so that we may further assist you. Thank you for choosing Firestone, we value your business. ^Bryan
Repeated failure to correctly balance tires despite multiple service appointments.
Business reply on Google
Hello Maikel, we are sorry to hear of the issues that occurred after visiting our Hilliard store for tire balance and rotation service. We would like to investigate your concerns. Please email [email protected] with full details, so that we may further assist you. Thank you for choosing Firestone, and we hope to hear from you. ^Bryan