Firestone Complete Auto Care
🚗 Auto & Repair · 1891 Hilliard Rome Rd · Hilliard
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unprofessional staff left customer keys unattended in the lobby
Business reply on Google
Hello liz loveall, we are sorry to hear of the poor treatment you received, and the issues that occurred with your keys while visiting our Hilliard store for an appointment. We would like to investigate your concerns. Please email [email protected] with full details, so that we may further assist you. Thank you for choosing Firestone, and we hope to hear from you. ^Bryan
vehicle left unrepaired for several days without status updates
Business reply on Google
Hello, We appreciate you for bringing this to our attention, Ken. We sincerely apologize for any inconveniences this has caused. We'd be more than happy to alert our upper management team of your concerns by creating a file on your behalf. In order to proceed, we're going to need a little more information from you. Could you, please, email us at [email protected] with full details, your phone number, email, mailing address, and the location of the store you are referring to? We hope to hear back from you soon. Thank you for contacting Firestone Complete Auto Care! ^Cali
Technicians failed to diagnose alternator issue and pressured unnecessary battery…
Business reply on Google
Hello James, we are sorry to hear of the misdiagnosis and poor customer service you received while visiting our Hilliard store for a diagnostic, flat repair, and alignment check. If you would like to discuss your concerns with us please feel free to email [email protected]. Please provide us with the full details so that we may further assist you. Thank you for choosing Firestone, we value your business. ^Bryan
Repeated failure to correctly balance tires despite multiple service appointments.
Business reply on Google
Hello Maikel, we are sorry to hear of the issues that occurred after visiting our Hilliard store for tire balance and rotation service. We would like to investigate your concerns. Please email [email protected] with full details, so that we may further assist you. Thank you for choosing Firestone, and we hope to hear from you. ^Bryan
Inaccurate diagnostic service resulted in unresolved vehicle heating issue.
Business reply on Google
Thanks for choosing our location and thanks for the five-star review! We’re glad we got the chance to work on your vehicle and provide the excellent service you were looking for.
The business failed to honor a quoted price for headlight replacements.
Business reply on Google
Hello Jamie, we are sorry to hear of this pricing issue and would like to make sure your concerns are addressed. Please email [email protected] with full details. Thank you for being a valued Firestone customer. ^Steve
The shop provided an incorrect and overpriced engine failure diagnosis.
Business reply on Google
Hello Mark, we are sorry to hear of the misdiagnosis and pricing concerns that you experienced while visiting our Hilliard store and would like to help. Please email [email protected] with full details so that we may further assist you. Thank you for choosing Firestone, and we look forward to your reply. ^Bryan
Staff failed to perform requested inspection and provided dishonest status updates.
Business reply on Google
Hello Nashaad, We can only imagine how frustrating this was for you. We'd be happy to escalate your concerns about what happen during your appointment to the management team. Please feel welcome to email us at [email protected] with the details of your visit, any related invoice numbers, and your contact information. We appreciate your business with Firestone Complete Auto Care. ^Cali
Misleading pricing and long wait times for scheduled appointment
Business reply on Google
Hello Derek, we are sorry to hear of the pricing concerns that you experienced while visiting our Hilliard store for an alignment, and would be happy to address them. Please email [email protected] with full details so that we may further assist you. You are a valued Firestone customer, and we look forward to your reply. ^Bryan
Technicians provided fraudulent repair quotes for unnecessary vehicle services.
Business reply on Google
Hello, RoseMary. Your satisfaction is important to us, and we apologize for any inconvenience at the Firestone on 1891 Hilliard Rome Rd. We truly value your business, and we understand the frustration in receiving a misdiagnosis for your vehicle. Please feel welcome to email us at [email protected] with these full details of your visit, the store location, and your contact information. We value your business with Firestone, and we hope to hear from you soon. ^Mariah
Business refused to honor advertised coupon price for oil change service.
Business reply on Google
Hello John, We appreciate your feedback and that you've taken the time to reach out with your concerns. We apologize that you encountered these issues while visiting one of our stores, and we respectfully appreciate you providing us with the opportunity to address this for you. Please email [email protected] with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued Firestone customer, and we look forward to hearing from you. ^Steve
Long wait times and dishonest repair recommendations provided by staff.
Business reply on Google
Hi, thanks for taking some time to leave us a five-star review! We work hard to offer a complete auto care experience, and we’re glad we were able to help.
Customer received a faulty tire and was charged for a replacement.
Business reply on Google
Hello Christine, We appreciate your feedback and that you've taken the time to reach out with your concerns. We apologize you encountered these issues while visiting one of our stores, and we respectfully appreciate you providing us with the opportunity to address this for you. Please email [email protected] with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued Firestone customer, and we look forward to hearing from you. ^Steve
Technician falsely claimed a repairable tire required full replacement.
Business reply on Google
Hello Sarah, we are sorry to hear of the misdiagnosis and poor customer service you received while visiting our Hilliard store. If you would like to discuss your concerns with us, please feel free to email [email protected]. Please provide full details, your contact information, and your invoice number. Thank you for choosing Firestone, we value your business. ^Bryan
Business provided a false diagnosis and charged unnecessary fees.
Business reply on Google
Hello Mikayla, Thank you for sharing this with us. We are very sorry to hear of this issue with repair recommendations during this visit to our store, and would like to offer our assistance. Please feel welcome to email us at [email protected] with full details, your contact information, the store location, and any related invoice number. You are a valued Firestone customer, and we look forward to your reply. ^Sarah
repeated mechanical errors and failure to perform scheduled service on time
Business reply on Google
Hello Roberto, we are sorry to hear about these issues that occurred after service at our Hilliard store, and would like to make sure your concerns are addressed. If you would like to discuss this with us, please email [email protected] and provide full details, your contact information, any applicable invoice numbers, and the store's full address. You are a valued Firestone customer, and we hope to hear from you. ^Harley
Incorrect sensor programming and unauthorized overcharging for unnecessary repairs
Business reply on Google
Hello Ahmad, we apologize for any negative experience you had at our store, and we'd be happy to address your concerns. Please email, [email protected] with the complete details, store's full address, your contact information, and any applicable invoice numbers. You are a valued customer, and we look forward to hearing from you. ^Steve
unnecessary repairs and potential fraud regarding brake service charges
Business reply on Google
Hello Joseph, we apologize for any negative brake service experience you had at our Hilliard store, and we'd be happy to address your concerns. Please email, [email protected] with the complete details, store's full address, your contact information, and any applicable invoice numbers. You are a valued Firestone customer, and we look forward to hearing from you. ^Steve
Staff failed to process fleet billing and delayed service unnecessarily.
Business reply on Google
Hello, We strive to deliver excellent service, and to treat you like family, Jillian. We'd like to learn more about your visit, so it can be addressed. Please email us at [email protected] with the complete details, and your contact information. We look forward to assisting you, and thank you for choosing Firestone Complete Auto Care. ^Cali
Technicians installed old tires with incorrect pressure and failed to replace stems.
Business reply on Google
Hello Logan, we're sorry to hear of the issues that occurred while visiting our Hilliard store. If you would like to discuss this with us, please feel free to email to [email protected]. We will need the complete details, store's full address, and your contact information. You are a valued Firestone customer, we hope to hear from you soon. ^Bryan