Firestone Complete Auto Care
🚗 Auto & Repair · 16633 San Pedro Ave · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times for emergency tire repair despite having a warranty.
Business reply on Google
Hello Edward, Thank you for bringing your battery concerns to our attention. We apologize for the negative experience you had at our store and we'd like to look into this for you. Please email us at [email protected] with these details, your invoice number from the service, and your contact information. We value your business and thank you for choosing Firestone Complete Auto Care. ^Cali
Technicians falsely claimed vehicle issues to upsell unnecessary services and credit.
Technicians attempted to charge for unnecessary repairs for a loose lug nut.
Business reply on Google
Hi, we really appreciate the excellent review. When you next need tires or auto care, we look forward to helping you out again.
Vehicle engine failure occurred immediately following repair service.
Business reply on Google
Hello Adrian, Your satisfaction is important to us and we'd like to investigate any service concerns that you may have. Please feel free to email us at [email protected] with full details, the store, and your contact information. Thank you for choosing Firestone Complete Auto Care. ^Cali
Technician failed to resolve brake issue and perform post-repair test drive.
Business reply on Google
Hello Don Harrington, we are sorry to hear of the issues that occurred while visiting our Hollywood Park store for brake speed sensor replacement service. We would like to investigate your concerns. Please email [email protected] with full details, so that we may further assist you. Thank you for choosing Firestone, and we hope to hear from you. ^Bryan
Technicians failed to verify tire safety after performing an alignment.
Business reply on Google
Hello Big Fuzz, we are sorry to hear about this tire issue and would be happy to help. Please email [email protected] with full details. You are a valued Firestone customer, and we hope to hear from you soon. ^Steve
Excessive wait time and unprofessional staff behavior during vehicle inspection.
Business reply on Google
Hello Landy, we are sorry to hear of the long wait and poor customer service you received while visiting our Hollywood Park store for an inspection. If you would like to discuss your concerns with us please feel free to email [email protected]. Please provide us with the full details so that we may further assist you. Thank you for choosing Firestone, we value your business. ^Bryan
excessive wait time for battery delivery due to inaccurate arrival estimates
Business reply on Google
Hello Linda, we are sorry to hear of the long wait and poor customer service you received while visiting our Hollywood Park store for a new battery. If you would like to discuss your concerns with us please feel free to email [email protected]. Please provide us with the full details so that we may further assist you. Thank you for choosing Firestone, we value your business. ^Bryan
Technicians lied about vehicle repairs and performed unsafe alignment work.
Business reply on Google
Hello, Grant. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience or dissatisfaction. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at [email protected] with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business, and thank you for choosing Firestone. ^Mariah
Excessive wait time for a scheduled service appointment
Business reply on Google
Hello Zoanne, We appreciate your feedback and that you've taken the time to reach out with your concerns. We apologize that you encountered these issues while visiting one of our stores, and we respectfully appreciate you providing us with the opportunity to address this for you. Please email [email protected] with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued Firestone customer, and we look forward to hearing from you. ^Steve
Staff failed to honor appointment times and provided poor customer service.
Business reply on Google
Hello Qaiss, We never like to hear that one of our customers had a poor experience at our location, and we're here to help. If you'd like further assistance, we'd be glad to refer your concerns to the appropriate team. Would you please email us at [email protected] with the details, and your contact information? We appreciate your business with us at Firestone Complete Auto Care, and we hope to hear from you soon. ^Cali
scheduling software errors and insufficient staffing levels
Business reply on Google
Hello J, we are sorry to hear of the poor customer service you received while visiting our Hollywood Park store. If you would like to discuss your concerns with us, please feel free to email [email protected]. Please provide full details, your contact information, and your invoice number. Thank you for choosing Firestone, we value your business. ^Bryan
excessive wait times and lack of communication regarding vehicle service status
Business reply on Google
Hello John, we are sorry to hear about the long wait for service at our Hollywood Park store due to staffing issues. We understand your time is important. If you would like to discuss your concerns with us, please email [email protected] and provide full details, your contact information, any related invoice numbers, and the store's full address. You are a valued Firestone customer, and we hope to hear from you soon. ^Harley
poor communication and failure to properly inspect vehicles during maintenance
Business reply on Google
Hello La'Bria, we are sorry that you had a negative experience while visiting our Hollywood Park store. We would like to offer our assistance with this matter. Please email [email protected] with full details, your contact information, and any applicable invoice numbers. Thank you for choosing Firestone, we look forward to your reply. ^Bryan
Staff member exhibited unprofessional and aggressive behavior toward customers.
Business reply on Google
Hello, Toni. We are truly saddened that your experience at the Firestone located at 16633 San Pedro Ave was not as great as we would have liked. We sincerely apologize for any inconvenience or dissatisfaction. We truly value your business with us, and we take negative experiences very seriously. We would like to ensure that your concerns are addressed by the appropriate management team. Please email us at [email protected] with these details of your visit, any related invoice numbers, the store location, and your full contact information. We look forward to your email, and thank you for choosing Firestone. ^Mariah
Appointment ignored and requested tire rotation service was not performed.
Business reply on Google
Hello, Robin. We are truly saddened that your experience at the Firestone located at 16633 San Pedro Ave was not as great as we would have liked. We sincerely apologize for any inconvenience or dissatisfaction. We truly value your business with us, and we take negative experiences very seriously. We would like to ensure that your concerns are addressed by the appropriate management team. Please email us at [email protected] with these details of your visit, any related invoice numbers, the store location, and your full contact information. We look forward to your email, and thank you for choosing Firestone. ^Mariah
Appointments do not guarantee timely service or estimated completion times.
Business reply on Google
Hello, we apologize for any negative appointment experience you had at one of our Hollywood Park stores, and we'd be happy to address your concerns. Please email us at [email protected] with the complete details, store's full address, your contact information, and any applicable invoice numbers. You are a valued Firestone customer, and we look forward to hearing from you. ^Steve
unprofessional staff behavior and high tire pricing
Business reply on Google
Hello Eduardo, we are sorry to hear of the poor customer service you received from a staff member at one of our Hollywood Park stores. If you would like to discuss your concerns with us, please feel free to email us at [email protected]. We will need the complete details, the store's full address, your contact information, and your invoice number. We value your business with Firestone and hope to hear from you soon. ^Steve
Staff refused service for scheduled appointment without prior notification.
Business reply on Google
Hello Brandon, we are sorry to hear of the poor treatment you received while visiting our Hollywood Park store. We would like to address this with our team. Please email [email protected] with full details, your contact information, and your invoice number. We value your business with Firestone, and we hope to hear from you. ^Bryan
incomplete vehicle alignment and unprofessional staff behavior
Business reply on Google
Hello, Sel. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at [email protected] with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah