Firestone Complete Auto Care
🚗 Auto & Repair · 13181 Black Mountain Rd · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
staff members were rude and yelled at the customer
Business reply on Google
Hello Reza, we apologize that you had a negative experience with our staff members at one of our San Diego stores. We'd like an opportunity to address this issue with our management team. Please email [email protected] with the complete details. You are a valued Firestone customer, and we look forward to hearing from you. ^Tiffany
Long wait time despite having a scheduled appointment
Business reply on Google
Hello Jonas, we know that your time is valuable, and we'd like to ensure that this is addressed. Please feel welcome to email [email protected] with the complete details. We appreciate your business with Firestone and hope to hear from you soon. ^Jason
Staff failed to honor appointment and provided rude customer service
Business reply on Google
Hello Sohrab, we are sorry to hear of the long wait and poor treatment you received while visiting our San Diego store for an inspection. We would like to address this with our team. Please email [email protected] with full details so that we may further assist you. We value your business with Firestone, and we hope to hear from you. ^Bryan
Business charged for services despite prior agreement to waive fees.
Business reply on Google
Hi Kendra, we can only imagine how upsetting this experience must have been, and we strive to provide the best customer service possible at each store. Please email [email protected] with further details and your contact information, so we can help. Thank you for being a loyal Firestone customer. ^Jason
Long wait times and poor communication regarding vehicle repair schedule.
Business reply on Google
Hello James, we're sorry to hear of any inconvenience, and if you would like assistance with addressing your concerns, we'd be happy to assist. Would you please email [email protected] with the details of your visit? We value you as a Firestone customer, and we hope to receive your email soon. ^Jason
Business refused to honor lifetime alignment due to aftermarket electronic device.
Business reply on Google
Hi Yifei, we are sorry to hear that our teammates were unable to complete your alignment service during this visit to our store in San Diego, and would like to investigate your concerns. Please send an email to [email protected] with full details and your contact information. We value your business, and thank you for choosing Firestone. ^Sarah
The business overcharged for unnecessary vehicle maintenance services.
Business reply on Google
Hi Venetia, we can only imagine how upsetting this experience must have been, and we strive to provide the best customer service possible at each store. Please email [email protected] with further details and your contact information, so we can help. Thank you for being a loyal Firestone customer. ^Jason
Technicians failed to install tires and caused significant service delays.
Business reply on Google
Hi Matt, we know that your time is valuable, and we'd like to ensure that this experience at our San Diego store is addressed. Please email [email protected] with further details and your contact information, so we can help. Thank you for being a loyal Firestone customer. ^Jason
Incorrect brake pad installation required additional repairs at another shop.
Business reply on Google
Hello, Rui. We never like to hear that one of our customers had a poor experience at our Firestone location in San Diego, and we're here to help. If you'd like further assistance, we'd be glad to refer your concerns of the noise that was not resolved to the appropriate team. Would you please email us at [email protected] with the details, and your contact information? We appreciate your business with us, and we hope to hear from you soon. ^Mariah
Manager pressured customer into purchasing unnecessary tire replacements
Business reply on Google
Hello JZ, We appreciate your feedback and that you've taken the time to reach out with your concerns. We apologize you encountered these issues while visiting one of our stores, and we respectfully appreciate you providing us with the opportunity to address this for you. Please email [email protected] with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued Firestone customer, and we look forward to hearing from you. ^Steve
Technician falsely claimed tire was irreparable to force an expensive replacement.
improper brake repair caused mechanical failure and incomplete resolution
Business reply on Google
Greetings, we regret that you encountered any difficulties while visiting our Diego locations. If you would like to discuss this further, please send us an email at [email protected].. In order to proceed, we require the complete information, the store's full address, and your contact details. You are a valued Firestone customer, and we hope to hear from you soon. ^James
Staff failed to provide clear information or resolution regarding vehicle inspection.
Business reply on Google
Hello William, We appreciate your feedback and that you've taken the time to reach out with your concerns. We apologize you encountered these issues while visiting one of our stores, and we respectfully appreciate you providing us with the opportunity to address this for you. Please email [email protected] with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued Firestone customer, and we look forward to hearing from you. ^Steve
Business refuses to honor lifetime alignment without additional paid services.
Business reply on Google
Hello Shengxi, Thank you for making us aware of this. We are truly sorry to hear that you encountered this issue with your alignment service at our store, and apologize for any dissatisfaction. We understand how upsetting this has been, and would like to have our management team address your concerns. For continued support, please feel welcome to email us at [email protected] with your contact information, store location, the details of your experience, and any related invoice number. We value your business, and want to ensure your satisfaction. Thank you for choosing Firestone for your auto care needs. ^Sarah
Staff provided inaccurate tire assessment to encourage unnecessary replacement purchase.
Business reply on Google
Hello, we are sorry that you had a negative experience while visiting our San Diego store. We would like to offer our assistance with this matter. Please email [email protected] with full details, your contact information, and your invoice number. Thank you for choosing Firestone, we look forward to your reply. ^Bryan
The store manager is unfriendly and unhelpful to customers.
Business reply on Google
We're terribly sorry that you've has a poor experience with customer service at one of our locations, and we'd like to learn more, so we can assist with addressing your concerns. Please email [email protected] with your contact information, invoice number, and complete details of your visit. We appreciate you choosing Firestone, and look forward to receiving your email. ^Nicholas
unnecessary repairs performed without resolving the engine stalling issue
Business reply on Google
Hello Sheldon, our goal is to provide excellent service to each of our customers, and we apologize you had this experience with a repair recommendation at one of our San Diego stores. We'd like to learn more about your visit to this store. Please email us at [email protected] with any other imperative details, the store's full address, your contact information, and your invoice number (if applicable). You are a valued Firestone customer, and we look forward to hearing from you. ^Shonya
Appointment was not honored and staff was rude to the customer.
Business reply on Google
Hello Victor, we apologize about the delay in your appointment at this location. We'd love to help with addressing this with you, as we understand how frustrating this can be. Please email [email protected] with your contact information, and any other pertinent details of your visit. We look forward to hearing from you. Thank you for being a firestone customer ^Nicholas
The front desk staff exhibits poor manners and unprofessional behavior.
Business reply on Google
Hi Tar, our goal is to provide excellent service to each of our customers, and we'd like to learn more about your visit. Please email us at [email protected] with the complete details, and your contact information. We appreciate your business, and look forward to making this right. ^Bryan
Staff refused to repair a tire under road hazard protection.
Business reply on Google
Hey there, Aquila. Thank you for bringing your service concerns to our attention. We apologize for the negative experience you had at our store, and we'd like to look into this for you. Please email us at [email protected] with these details, your invoice number from the service, and your contact information. We value your business, and thank you for choosing Firestone. ^ Angie.