Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
inconsistent check hold policies applied to different customers
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concern when you see different availability decisions for what appear to be similar checks. We strive to provide consistent, helpful service and would appreciate the opportunity to learn more about your experience and discuss your situation with you. Please feel free to reach out to us at [email protected] so we can better understand your concerns and assist you further. Thank you for giving us the opportunity to improve. We are here for you!
Bank holds check funds and causes account to show negative balance.
Business reply on Google
Thank you for sharing your feedback. Your experience matters to us. We’re sorry to hear about the challenges you’ve faced with check holds. We understand how frustrating this must be and we know timely access to your funds is important. Please feel free to reach out to us directly at [email protected] so we can review your situation and assist you further. Thank you for giving us the opportunity to improve. We are here for you!
Bank staff requested social security number and lacked English proficiency.
Business reply on Google
Thank you for sharing your feedback. We apologize for the inconvenience and confusion regarding our identification requirements and language barriers. Your experience matters to us, and we appreciate your perspective. Please feel free to reach out to us directly at [email protected] so we can assist you further. Thank you for giving us the opportunity to improve. We are here for you!
Insufficient staff assistance provided to customers
bank refuses to cash checks for non-account holders
Bank teller made an insensitive comment regarding the customer's mask usage.
Slow transactions and inability to access online banking services.
Bank failed to resolve disputes and caused unauthorized account withdrawals.
Long wait times due to insufficient staffing at the bank.
Rude staff and long wait times at the bank branch.
bank failed to close accounts and charged unauthorized maintenance and overdraft fees
long wait times due to insufficient staffing at the front desk
excessive processing time for deposited funds to post to account
Staff misplaced paperwork resulting in a delayed refund.
Bank rejected direct deposit for tax refund requiring check delivery
Bank failed to resolve overdraft fees and repeatedly ignored follow-up requests.