First Convenience Bank
💳 Finance & Insurance · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
inconsistent check hold policies applied to different customers
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concern when you see different availability decisions for what appear to be similar checks. We strive to provide consistent, helpful service and would appreciate the opportunity to learn more about your experience and discuss your situation with you. Please feel free to reach out to us at [email protected] so we can better understand your concerns and assist you further. Thank you for giving us the opportunity to improve. We are here for you!
Bank failed to close account and continued charging monthly fees.
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear that your account closure did not go as expected and apologize for any frustration and inconvenience this may have caused. We would appreciate the opportunity to look into your concerns and assist you further. Please feel free to reach out to us directly at [email protected], your experience matters to us, and we want to make sure we address your concerns properly. Thank you for giving us the opportunity to improve. We are here for you!
Inconsistent check cashing policies across different bank locations.
Business reply on Google
Thank you for sharing your feedback. We understand how frustrating it can be when your experience feels inconsistent between locations, especially regarding the availability of your funds. While check holds may vary based on verification and account-related factors at the time of deposit, we recognize the importance of clear communication and consistency in service. We appreciate you bringing this to our attention and have shared your feedback with management for review. Please feel free to reach out to us directly at [email protected] if you would like to share more about your experience. Thank you for giving us the opportunity to improve. We are here for you!
Bank holds check funds and causes account to show negative balance.
Business reply on Google
Thank you for sharing your feedback. Your experience matters to us. We’re sorry to hear about the challenges you’ve faced with check holds. We understand how frustrating this must be and we know timely access to your funds is important. Please feel free to reach out to us directly at [email protected] so we can review your situation and assist you further. Thank you for giving us the opportunity to improve. We are here for you!
unexplained account balance depletion and poor customer service resolution
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the extended hold when calling customer service and for the experience you had at our branch. Our goal is to provide every customer with respectful, attentive, and helpful service, and we regret that we fell short during your visit. Your experience matters to us. Please feel free to reach out to us directly at [email protected], we would appreciate the opportunity to look into your concerns and help you further. Thank you for giving us the opportunity to improve. We are here for you!
Bank staff requested social security number and lacked English proficiency.
Business reply on Google
Thank you for sharing your feedback. We apologize for the inconvenience and confusion regarding our identification requirements and language barriers. Your experience matters to us, and we appreciate your perspective. Please feel free to reach out to us directly at [email protected] so we can assist you further. Thank you for giving us the opportunity to improve. We are here for you!
Bank closed account and withheld two thousand dollars from customer
Business reply on Google
Thank you for sharing your feedback. Your experience matters to us. Please feel free to reach out to us directly at [email protected] so we can assist you further. Thank you for giving us the opportunity to improve. We’re here for you!
Bank failed to inform customer about paycheck deposit hold
Inability to transfer funds and poor customer service experience.
Unprofessional staff provided poor service and caused confusion regarding account funds.
Insufficient staff assistance provided to customers
bank refuses to cash checks for non-account holders
Staff member working while visibly ill without a mask
Bank teller made an insensitive comment regarding the customer's mask usage.
Unauthorized expedited fee charged and poor customer service support
Bank refuses to close account or stop unauthorized recurring charges
Slow transactions and inability to access online banking services.
Bank teller was rude and unprofessional to the customer
Unauthorized account withdrawals and subsequent overdraft fees charged by the bank.
Bank manager was rude and unprofessional to a customer.