Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank failed to close account and continued charging monthly fees.
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear that your account closure did not go as expected and apologize for any frustration and inconvenience this may have caused. We would appreciate the opportunity to look into your concerns and assist you further. Please feel free to reach out to us directly at [email protected], your experience matters to us, and we want to make sure we address your concerns properly. Thank you for giving us the opportunity to improve. We are here for you!
Inconsistent check cashing policies across different bank locations.
Business reply on Google
Thank you for sharing your feedback. We understand how frustrating it can be when your experience feels inconsistent between locations, especially regarding the availability of your funds. While check holds may vary based on verification and account-related factors at the time of deposit, we recognize the importance of clear communication and consistency in service. We appreciate you bringing this to our attention and have shared your feedback with management for review. Please feel free to reach out to us directly at [email protected] if you would like to share more about your experience. Thank you for giving us the opportunity to improve. We are here for you!
unexplained account balance depletion and poor customer service resolution
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the extended hold when calling customer service and for the experience you had at our branch. Our goal is to provide every customer with respectful, attentive, and helpful service, and we regret that we fell short during your visit. Your experience matters to us. Please feel free to reach out to us directly at [email protected], we would appreciate the opportunity to look into your concerns and help you further. Thank you for giving us the opportunity to improve. We are here for you!
Bank closed account and withheld two thousand dollars from customer
Business reply on Google
Thank you for sharing your feedback. Your experience matters to us. Please feel free to reach out to us directly at [email protected] so we can assist you further. Thank you for giving us the opportunity to improve. We’re here for you!
Bank failed to inform customer about paycheck deposit hold
Inability to transfer funds and poor customer service experience.
Unprofessional staff provided poor service and caused confusion regarding account funds.
Staff member working while visibly ill without a mask
Unauthorized expedited fee charged and poor customer service support
Bank refuses to close account or stop unauthorized recurring charges
Bank teller was rude and unprofessional to the customer
Unauthorized account withdrawals and subsequent overdraft fees charged by the bank.
Bank manager was rude and unprofessional to a customer.
Bank lost submitted business account application documents
Long wait times and unprofessional staff behavior at the bank.
Customer alleges discriminatory treatment by branch manager during deposit process.
Long wait times, limited hours, and non-functional ATM cash deposits.
Bank refused to waive overdraft fee after a payment timing issue
ATM failed to dispense full amount and bank refused to assist
Long wait time and poor customer service from the teller.