Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Significant order delay and inadequate portion size for child's meal.
Business reply on Google
Thank you for sharing your experience. We understand the frustration with the delay and portion size. Our standards aim for timely and satisfying service, and we hope to improve. Please contact us at [email protected] to discuss further. | First Watch Customer Support
Server failed to check on the table during the meal.
Business reply on Google
Thank you for sharing your experience. We hear you and understand the importance of attentive service. Our standards are to ensure every customer feels cared for, and we regret that this wasn't your experience. Please reach out to us at [email protected] so we can address this directly. | First Watch Customer Support
inaccurate wait time estimates and poor communication regarding kitchen delays
Business reply on Google
Thank you for bringing this to our attention. We understand the importance of clear communication and are committed to improving. Please contact us at [email protected] to help us make your day brighter. | First Watch Customer Support
unclean bar area and lack of staff assistance
Business reply on Google
We appreciate your feedback and are sorry to hear about your recent visit. Our standards aim for a clean and vibrant atmosphere, and we regret not meeting them. Please contact us at [email protected] to discuss further. | First Watch Customer Support
The omelette was dry and the grits were watery.
Business reply on Google
We appreciate your feedback and are sorry to hear about your recent experience. Our goal is to provide vibrant and flavorful meals, and we’d love the opportunity to make it right. Please contact us at [email protected]. | First Watch Customer Support
Staff failed to track order status causing significant delivery delays
Business reply on Google
We hear your concerns and appreciate your feedback. Our aim is to provide efficient service, and we regret any inconvenience caused. Please contact us at [email protected] to discuss this further. | First Watch Customer Support
The food was served at different times and service was slow.
Business reply on Google
Thank you for bringing this to our attention. We strive for high service standards and regret that we fell short during your visit. Your insights are important to us, and we invite you to reach out at [email protected] to discuss further. | First Watch Customer Support
The business failed to respond to customer outreach after a review.
Business reply on Google
Thank you for sharing your experience. We hear you and are committed to improving our communication. Please reach out to us directly at [email protected] so we can address your concerns. | First Watch Customer Support
excessive wait times and unreliable online ordering system
Business reply on Google
We appreciate your feedback and are sorry to hear about the challenges you've faced with our service and online ordering. Your experience is important to us, and we are committed to improving. Please contact us at [email protected] to discuss further. | First Watch Customer Support
Staff refused to modify an order due to alleged system limitations.
Business reply on Google
Thank you for sharing your experience. We understand your frustration and are committed to ensuring our systems support our 'You First®' philosophy. Please reach out to us at [email protected] so we can address this directly. | First Watch Customer Support
Order was picked up by an unauthorized person
Business reply on Google
Thank you for bringing this to our attention. We strive for a smooth pickup experience and regret any inconvenience caused. We invite you to contact us at [email protected] to discuss this further. | First Watch Customer Support
Customers experienced a long wait for service at the bar.
Business reply on Google
We apologize for the wait you experienced. Our goal is to ensure all customers receive timely service. Please email us at [email protected] so we can address your concerns. | First Watch Customer Support
Long wait time and lack of staff greeting
Business reply on Google
Thank you for your review. We strive to provide a welcoming environment and are disappointed to hear about your experience. Please reach out to us at [email protected] so we can make it right. | First Watch Customer Support
server failed to provide drinks or check on the table
Business reply on Google
Thank you for sharing your experience. We hear you and are committed to improving our service standards. Please reach out to us at [email protected] so we can address your concerns directly. We hope for the opportunity to make your day brighter in the future. | First Watch Customer Support
Poor food quality and inefficient seating management caused long wait times.
Business reply on Google
Thank you for your review. We regret that your experience with our food and seating arrangements did not meet expectations. We are committed to improving and would love to hear more from you at [email protected]. Your feedback is invaluable to us. | First Watch Customer Support
Customer injured by shattered hot sauce bottle with inadequate staff assistance.
Business reply on Google
Thank you for visiting our East Village First Watch and for this feedback. We take all matters very seriously and can assure you we will be addressing this internally. We would like the opportunity to connect with you further if you can please email [email protected] with your name, phone number, and a reference to this review. We look forward to connecting with you soon. | First Watch Customer Support
customer was not served or acknowledged for twenty minutes
Business reply on Google
We hear you and are grateful for your feedback. It's disappointing to learn about your experience with our service. We aim to ensure every customer feels acknowledged and valued. Please connect with us at [email protected] to discuss this further. | First Watch Customer Support
The meal portions were small and overpriced for the quality provided.
Business reply on Google
Thank you for sharing your experience. We're glad to hear the service was excellent, but we understand your disappointment with the Eggs Benedict and fruit bowl. We strive for generous portions and value, and your feedback helps us improve. Please reach out to us at [email protected] so we can make your day brighter. | First Watch Customer Support
The server provided rude and unprofessional service to the customer.
Business reply on Google
We appreciate your feedback and are glad you enjoyed the food. We aim for a welcoming service experience and would like to address your concerns. Please contact us at [email protected]. | First Watch Customer Support
customer was ignored while others received service
Business reply on Google
We hear you, and we’re grateful for the chance to make it right. It's concerning to learn about your experience with our service. Your feedback will be shared with our team to ensure we uphold our standards. Please feel free to reach out to us directly at [email protected] for further assistance. Thank you for bringing this to our attention. | First Watch Customer Support