First Watch
🍽️ Restaurants · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Significant order delay and inadequate portion size for child's meal.
Business reply on Google
Thank you for sharing your experience. We understand the frustration with the delay and portion size. Our standards aim for timely and satisfying service, and we hope to improve. Please contact us at [email protected] to discuss further. | First Watch Customer Support
Server failed to check on the table during the meal.
Business reply on Google
Thank you for sharing your experience. We hear you and understand the importance of attentive service. Our standards are to ensure every customer feels cared for, and we regret that this wasn't your experience. Please reach out to us at [email protected] so we can address this directly. | First Watch Customer Support
Long wait for service and unprofessional behavior from the manager.
Business reply on Google
We appreciate your feedback and are sorry to hear about your recent visit. Our aim is to provide a welcoming and attentive service, and we will address this with our team. Please contact us at [email protected] to discuss further. | First Watch Customer Support
Dirty utensils and poor food quality at the restaurant.
Business reply on Google
Thank you for sharing your experience with us. We hear your concerns about the service and cleanliness, and we strive to uphold high standards in these areas. Your feedback is invaluable, and we hope to address these issues promptly. Please reach out to us at [email protected] so we can work towards making your day brighter. | First Watch Customer Support
inaccurate wait time estimates and poor communication regarding kitchen delays
Business reply on Google
Thank you for bringing this to our attention. We understand the importance of clear communication and are committed to improving. Please contact us at [email protected] to help us make your day brighter. | First Watch Customer Support
unclean bar area and lack of staff assistance
Business reply on Google
We appreciate your feedback and are sorry to hear about your recent visit. Our standards aim for a clean and vibrant atmosphere, and we regret not meeting them. Please contact us at [email protected] to discuss further. | First Watch Customer Support
The server was inattentive and lacked engagement during the meal.
Business reply on Google
We appreciate your feedback and are sorry to hear about the service issues you encountered. It's important to us that every customer feels valued and attended to. We'll be sure to address this with our team to enhance future experiences. Thank you for giving us the opportunity to do better. | First Watch Customer Support
The omelette was dry and the grits were watery.
Business reply on Google
We appreciate your feedback and are sorry to hear about your recent experience. Our goal is to provide vibrant and flavorful meals, and we’d love the opportunity to make it right. Please contact us at [email protected]. | First Watch Customer Support
Staff failed to track order status causing significant delivery delays
Business reply on Google
We hear your concerns and appreciate your feedback. Our aim is to provide efficient service, and we regret any inconvenience caused. Please contact us at [email protected] to discuss this further. | First Watch Customer Support
The food was served at different times and service was slow.
Business reply on Google
Thank you for bringing this to our attention. We strive for high service standards and regret that we fell short during your visit. Your insights are important to us, and we invite you to reach out at [email protected] to discuss further. | First Watch Customer Support
Staff failed to provide status updates for a delayed delivery order.
Business reply on Google
Thank you for your review. We understand your frustration and are eager to improve our service. Please reach out to us at [email protected] so we can address your concerns directly. | First Watch Customer Support
The business failed to respond to customer outreach after a review.
Business reply on Google
Thank you for sharing your experience. We hear you and are committed to improving our communication. Please reach out to us directly at [email protected] so we can address your concerns. | First Watch Customer Support
excessive wait times and unreliable online ordering system
Business reply on Google
We appreciate your feedback and are sorry to hear about the challenges you've faced with our service and online ordering. Your experience is important to us, and we are committed to improving. Please contact us at [email protected] to discuss further. | First Watch Customer Support
Staff refused to modify an order due to alleged system limitations.
Business reply on Google
Thank you for sharing your experience. We understand your frustration and are committed to ensuring our systems support our 'You First®' philosophy. Please reach out to us at [email protected] so we can address this directly. | First Watch Customer Support
Order was picked up by an unauthorized person
Business reply on Google
Thank you for bringing this to our attention. We strive for a smooth pickup experience and regret any inconvenience caused. We invite you to contact us at [email protected] to discuss this further. | First Watch Customer Support
Customers experienced a long wait for service at the bar.
Business reply on Google
We apologize for the wait you experienced. Our goal is to ensure all customers receive timely service. Please email us at [email protected] so we can address your concerns. | First Watch Customer Support
Long wait times, poor food quality, and unhelpful staff regarding refunds.
Business reply on Google
Thank you for bringing this to our attention. We aim for a welcoming experience and would like to address your concerns. Please contact us at [email protected]. | First Watch Customer Support
Long wait time and lack of staff greeting
Business reply on Google
Thank you for your review. We strive to provide a welcoming environment and are disappointed to hear about your experience. Please reach out to us at [email protected] so we can make it right. | First Watch Customer Support
excessive wait time for food and lack of staff communication
Business reply on Google
We hear you and appreciate your feedback. Our standards for service were not met, and we are committed to improving. Please consider reaching out to us at [email protected] so we can make it right. | First Watch Customer Support
server failed to provide drinks or check on the table
Business reply on Google
Thank you for sharing your experience. We hear you and are committed to improving our service standards. Please reach out to us at [email protected] so we can address your concerns directly. We hope for the opportunity to make your day brighter in the future. | First Watch Customer Support