Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long wait for service and unprofessional behavior from the manager.
Business reply on Google
We appreciate your feedback and are sorry to hear about your recent visit. Our aim is to provide a welcoming and attentive service, and we will address this with our team. Please contact us at [email protected] to discuss further. | First Watch Customer Support
Dirty utensils and poor food quality at the restaurant.
Business reply on Google
Thank you for sharing your experience with us. We hear your concerns about the service and cleanliness, and we strive to uphold high standards in these areas. Your feedback is invaluable, and we hope to address these issues promptly. Please reach out to us at [email protected] so we can work towards making your day brighter. | First Watch Customer Support
The server was inattentive and lacked engagement during the meal.
Business reply on Google
We appreciate your feedback and are sorry to hear about the service issues you encountered. It's important to us that every customer feels valued and attended to. We'll be sure to address this with our team to enhance future experiences. Thank you for giving us the opportunity to do better. | First Watch Customer Support
Staff failed to provide status updates for a delayed delivery order.
Business reply on Google
Thank you for your review. We understand your frustration and are eager to improve our service. Please reach out to us at [email protected] so we can address your concerns directly. | First Watch Customer Support
Long wait times, poor food quality, and unhelpful staff regarding refunds.
Business reply on Google
Thank you for bringing this to our attention. We aim for a welcoming experience and would like to address your concerns. Please contact us at [email protected]. | First Watch Customer Support
excessive wait time for food and lack of staff communication
Business reply on Google
We hear you and appreciate your feedback. Our standards for service were not met, and we are committed to improving. Please consider reaching out to us at [email protected] so we can make it right. | First Watch Customer Support
hostess failed to seat guests and waitress provided poor service
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. Our aim is to provide a welcoming and vibrant atmosphere, and it seems we missed the mark. Please reach out to us at [email protected] so we can address your concerns directly. | First Watch Customer Support
Staff ignored customer and failed to process an additional order request.
Business reply on Google
We hear you and appreciate your feedback regarding your recent visit. Our team is dedicated to providing a positive experience, and we apologize for any inconvenience you faced. We are committed to addressing these concerns and invite you to contact us at [email protected] for further assistance. | First Watch Customer Support
Inaccurate orders, poor food quality, and unprofessional staff behavior.
Business reply on Google
Thank you for your recent visit to our Steele Creek First Watch and sharing these concerns with us. We take pride in obsessing over every detail of your visit, and we're disheartened to hear your experience was not up to the First Watch standards. If you can please email [email protected] with your name, phone number, and a reference to this review, someone from our team will follow up with you personally. We sincerely hope you’ll join us again – so we can make your day brighter! | First Watch Customer Support
Staff failed to provide service and ignored customers at their table.
Business reply on Google
Thank you for sharing your experience with us. We deeply regret that your visit to our Steel Creek location did not meet the standards you have come to expect from us. Your feedback is invaluable, and we are committed to addressing these concerns with our team. We hope to have the opportunity to provide you with the attentive service you deserve in the future. Please feel free to reach out to us directly at [email protected]. | First Watch Customer Support
Host refused to seat customers despite available tables.
Business reply on Google
We appreciate your feedback and are glad you enjoyed the food and atmosphere. We're sorry to hear about the seating issue and will share your comments with our team to improve. Thank you for giving us the opportunity to do better. | First Watch Customer Support
Food arrived cold, burnt, and with multiple missing items.
Business reply on Google
Thank you for your recent visit to our Steele Creek First Watch. We want our customers to love their First Watch experience whether it is here in the restaurant or at home. We take pride in obsessing over every detail in our ingredients and menu; and that includes the items we box up to enjoy outside of our four walls. We would like the opportunity to learn more about your personal experience if you can please email us at [email protected] with your name, phone number, and reference this review. We truly hope to do better for you in the future. | First Watch Customer Support
Long wait times, cold coffee, poor service, and burnt food.
Business reply on Google
Marlen, thank you for visiting our restaurant. It saddens us to hear that you had a negative experience with us. We always like to strive for our personal best, and we clearly missed our mark with you. If you could please send your name and phone number to [email protected], we would like to follow up with you personally. Thank you for taking the time to share your concerns. We hope for the opportunity to serve you again in the future. | First Watch Customer Support
Poorly cooked food and unprofessional staff response to complaint
Business reply on Google
Thanks for your recent visit. We're sorry to hear you were unsatisfied with your meal while dining with us. We always strive to meet our personal best, and we clearly missed our mark with you. Having your meal overcooked is unacceptable and disheartening to hear about. If you would please email [email protected] with your name, phone number, and location you were at, we would like to follow up with you further. Thank you for taking the time to share your concerns with us. We hope you will decide to give us another try in the future. | First Watch Customer Support
Long wait times and poor food service coordination at the restaurant.
Business reply on Google
Ed, thank you for visiting First Watch. I am so sorry your visit was less than perfect. We strive for everyone to have a wonderful experience from start to finish and apologize that that wasn't the case for you. We would like to follow up with you personally if you could please email us directly at [email protected] with your name, phone number, and location you mentioned above. We would like to learn more about your experience and see how we can try to make things right. Thank you! | First Watch Customer Support
Manager yells at and degrades staff in front of customers.
Business reply on Google
Kellie, thanks for choosing our Steele Creek First Watch to dine at. We want our customers to enjoy their time around the First Watch table, loving the quality food and service. We understand your frustration and want to make it right, because our goal is to make your day brighter. We would like to learn more about your personal experience, if you can please email [email protected] with your name, phone number, and a reference to this review for our team to follow up. Please let us know if there is anything we can do to improve your next visit. | First Watch Customer Support
The food served was improperly cooked and of poor quality.
Poor food quality and improper food preparation by staff.
Long wait times, unusable outdoor seating, and incorrect order delivery.
Frequent order inaccuracies including missing items and spoiled ingredients.
Business reply on Google
Hello, thank you for your recent visit. We're concerned about the situation you describe here and would absolutely like to follow up with you further. Could you please email Kayla at [email protected] with more information about your experience, including your phone number and which First Watch location you visited? Kayla | First Watch Customer Care