Fitness 19
🏋️ Fitness & Gyms · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Gym continued billing after multiple cancellation requests were submitted.
Business reply on Google
Hello Cheryl, We apologize for the frustration you experienced regarding our cancellation policies. Our goal is to clearly communicate any fees that may apply, including early termination fees or final payments that may be due after a cancellation request is submitted. You can review our cancellation, freeze, and membership terms here: https://www.fit19.com/about/cancelation-pause-terms-and-conditions We also appreciate you sharing your feedback regarding your interaction with our club management team. We understand that experiences and expectations can differ, and we will share your comments internally so they can be reviewed further. Thank you for taking the time to provide your feedback.
Gym denied entry due to out of state driver license
Business reply on Google
Hello Lola, we appreciate your inquiry. Certain offerings, like 3-day gym passes, are only available to local residents. If you recently moved to the area and are eligible please visit the club and bring proof of your residency. Out of town guests can purchase a day pass, however. Thank you for your interest in Fitness 19 Chatsworth. If you've got any questions about membership options or policies, please visit our in club team so we can clarify them!
Staff members exhibit unprofessional behavior and alleged discriminatory practices.
Poor gym cleanliness and unhelpful management regarding guest passes and fees.
Business reply on Google
Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience at Fitness 19 Sylmar, especially after you and your family have been members with us for so many years. Long-term members are extremely important to our gym community, and we regret that this visit left you feeling disappointed and undervalued. Cleanliness, well-maintained workout equipment, and a welcoming fitness environment are priorities for our company. Your concerns about dust, restrooms, weight racks, and overall gym cleanliness have been shared with local management so they can review our cleaning standards, staffing routines, and maintenance needs at the club. We understand how important it is for members to feel comfortable and confident when using the gym. We’re also sorry to hear about the experience your wife and son had when asking about a first-time visit. As a reminder, we offer a one-time 3-day trial to all first-time visitors. After the 3-day trial expires, we require the purchase of a membership or day pass to access the gym. However, as a premium plus member you have weekend guest priveleges that you can use Friday - Sunday to have your son join you at the
business charged for six months despite only one month of usage
Manager exhibits rude and discriminatory behavior toward older gym members.
Business reply on Google
Hello Frank, thank you for taking the time to share your feedback. I’m very sorry to hear about your experience, as this is not the type of environment we want for our members. At our gym, we strive to create a welcoming and respectful space for everyone, regardless of age, fitness level, or experience. Every member deserves to feel comfortable and supported while working toward their health and fitness goals. We take concerns like this very seriously and would appreciate the opportunity to learn more about what happened and address it appropriately. Please feel free to reach out to me directly so we can discuss your experience further. You can contact me at [email protected] , and I’ll personally look into the situation. Thank you for bringing this to our attention, and we hope to have the chance to make things right. Jose Villa District Manager
Membership was not cancelled resulting in erroneous collection charges and credit damage.
The gym ignores requests to cancel membership.
Manager refused to assist member after enforcing rules caused physical injury.
gym continues charging fees after membership cancellation
Gym continues charging account after repeated cancellation and freeze requests.
Gym is dirty, overcrowded, and staff is unhelpful.
Business reply on Google
Hi H W, we're truly sorry to hear about your less than satisfactory experience at our gym. We understand how important cleanliness and availability of equipment are for a good workout. Your feedback is valuable and we'll certainly take your concerns into account as we strive to improve our facilities and service. We also apologize for the lack of attention you received from our front desk staff. We appreciate your patience and understanding.
Staff ignored customer and failed to provide assistance after waiting.
Business reply on Google
Hi Getter Paolo Gaming, we're really sorry to hear about your experience. We strive to provide prompt and attentive service, and it's clear we fell short in your case. Your feedback is invaluable and will help us improve. We hope you'll give us another chance to show you the top-notch service we're known for.
Manager allegedly took and disposed of a customer's jacket
unauthorized recurring charges after contract termination and poor facility cleanliness
Business reply on Google
Hi, we're truly sorry to hear about your experience. It's important to us that our members feel valued and respected, and it seems we fell short in your case. We take your feedback seriously and will use it to improve our services and ensure this doesn't happen again. We're also committed to maintaining a clean and welcoming gym environment, and we're disappointed to hear that we didn't meet your expectations. Each team member has daily cleaning tasks as well as we have a janitorial service that services us daily for deep cleaning. We will look into your recent visits to see how this happened and make immediate corrections.
business continued charging after cancellation and harassed customer
Business reply on Google
Hi Charlotte, We’re truly sorry to hear about your experience. It’s important to us that our members feel respected and valued. We apologize for any inconvenience caused, and we are taking your feedback seriously to ensure this doesn’t happen again. We are committed to providing a gym experience tailored to you, and we appreciate your patience as we work to improve. I’d like to review your account to understand why charges continued if your membership was canceled. Please email me at [email protected] so we can discuss this further. I hope to better understand the cancellation process and resolve this for you. Thank you, Jose Villa District Manager
persistent unauthorized charges and failure to cancel memberships
customer charged incorrect late fees despite automatic payment setup
Staff member threatened physical violence and management failed to address it.
Staff member threatened a customer over gym equipment usage.
Business reply on Google
Hello Christine, We are truly sorry to hear about your experience. This is certainly not the kind of environment we strive to create at our gym. We take your feedback seriously and will address this issue promptly. We are committed to providing a welcoming and safe space for everyone. The situation with the team member has been resolved internally, as it was a misunderstanding. If you would like to discuss this further, please feel free to email me at [email protected] Jose Villa District Manager