Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Gym continued billing after multiple cancellation requests were submitted.
Business reply on Google
Hello Cheryl, We apologize for the frustration you experienced regarding our cancellation policies. Our goal is to clearly communicate any fees that may apply, including early termination fees or final payments that may be due after a cancellation request is submitted. You can review our cancellation, freeze, and membership terms here: https://www.fit19.com/about/cancelation-pause-terms-and-conditions We also appreciate you sharing your feedback regarding your interaction with our club management team. We understand that experiences and expectations can differ, and we will share your comments internally so they can be reviewed further. Thank you for taking the time to provide your feedback.
Gym denied entry due to out of state driver license
Business reply on Google
Hello Lola, we appreciate your inquiry. Certain offerings, like 3-day gym passes, are only available to local residents. If you recently moved to the area and are eligible please visit the club and bring proof of your residency. Out of town guests can purchase a day pass, however. Thank you for your interest in Fitness 19 Chatsworth. If you've got any questions about membership options or policies, please visit our in club team so we can clarify them!
Staff members exhibit unprofessional behavior and alleged discriminatory practices.
business charged for six months despite only one month of usage
Manager exhibits rude and discriminatory behavior toward older gym members.
Business reply on Google
Hello Frank, thank you for taking the time to share your feedback. I’m very sorry to hear about your experience, as this is not the type of environment we want for our members. At our gym, we strive to create a welcoming and respectful space for everyone, regardless of age, fitness level, or experience. Every member deserves to feel comfortable and supported while working toward their health and fitness goals. We take concerns like this very seriously and would appreciate the opportunity to learn more about what happened and address it appropriately. Please feel free to reach out to me directly so we can discuss your experience further. You can contact me at [email protected] , and I’ll personally look into the situation. Thank you for bringing this to our attention, and we hope to have the chance to make things right. Jose Villa District Manager
The gym ignores requests to cancel membership.
Manager refused to assist member after enforcing rules caused physical injury.
gym continues charging fees after membership cancellation
Gym continues charging account after repeated cancellation and freeze requests.
Staff ignored customer and failed to provide assistance after waiting.
Business reply on Google
Hi Getter Paolo Gaming, we're really sorry to hear about your experience. We strive to provide prompt and attentive service, and it's clear we fell short in your case. Your feedback is invaluable and will help us improve. We hope you'll give us another chance to show you the top-notch service we're known for.
Manager allegedly took and disposed of a customer's jacket
business continued charging after cancellation and harassed customer
Business reply on Google
Hi Charlotte, We’re truly sorry to hear about your experience. It’s important to us that our members feel respected and valued. We apologize for any inconvenience caused, and we are taking your feedback seriously to ensure this doesn’t happen again. We are committed to providing a gym experience tailored to you, and we appreciate your patience as we work to improve. I’d like to review your account to understand why charges continued if your membership was canceled. Please email me at [email protected] so we can discuss this further. I hope to better understand the cancellation process and resolve this for you. Thank you, Jose Villa District Manager
persistent unauthorized charges and failure to cancel memberships
Staff member threatened physical violence and management failed to address it.
Staff member threatened a customer over gym equipment usage.
Business reply on Google
Hello Christine, We are truly sorry to hear about your experience. This is certainly not the kind of environment we strive to create at our gym. We take your feedback seriously and will address this issue promptly. We are committed to providing a welcoming and safe space for everyone. The situation with the team member has been resolved internally, as it was a misunderstanding. If you would like to discuss this further, please feel free to email me at [email protected] Jose Villa District Manager
Gym injury ignored by management and poor facility maintenance
Business reply on Google
Hi Fereshteh! Thank you for your comments. We are always trying to improve. The classrooms are currently socially distanced and our occupancy is at 10% so there should be plenty of space for you! We also clean the classroom in between every class. Hope you are able to visit soon and check out the new changes. If you have any questions feel free to email me at [email protected] and I will be glad to help! In Good Health, Steven Cao
Manager disclosed private financial information and harassed customer in parking lot.
Business reply on Google
Hello, We sincerely apologize for the negative experience you've encountered at our gym, and we appreciate your feedback as it helps us identify areas for improvement. We are truly sorry for any inconvenience or disregard you may have felt during your interactions with our team. To address your concerns and work towards enhancing our service, I kindly ask you to reach out to me, at [email protected]. we are committed to assisting you and ensuring that your concerns are thoroughly addressed. We value your loyalty as a long-standing member for over four years, and we genuinely regret any inconvenience caused. Your feedback is crucial in helping us maintain and improve our standards of service. Once again, we apologize for falling short of your expectations, and we appreciate your willingness to give us an opportunity to make amends. Thank you for your understanding, and we look forward to the possibility of restoring your faith in our gym. Sincerely, Jose Villa District Manager
difficult cancellation process and excessive fees charged by the gym
Unauthorized recurring charges and poor facility hygiene with pest issues.
The gym charges excessive fees to cancel a membership.