Fitness Connection
🏋️ Fitness & Gyms · 12901 N Interstate Hwy 35 Suite 900 · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Guest pass access denied due to lack of local identification
gym denied guest access and imposed excessive cancellation fees
Staff member made discriminatory remarks about gym members.
Long wait time and refusal of trial membership due to residency
The daily pass price is excessively high compared to monthly membership.
The business makes the membership cancellation process excessively difficult.
gym continues charging membership fees after cancellation request
Business charged annual fee despite customer providing 30-day cancellation notice.
Staff were rude and the facility had poor cleanliness.
unclear cancellation policy and unprofessional staff behavior
Deceptive sales tactics and unauthorized contract signing for unused training services.
Staff provided inconsistent buyout quotes and failed to process membership cancellation.
Business reply on Google
We apologize for the frustration and confusion you've experienced with canceling your membership, Angel. Your feedback is important to us, and we are committed to improving our communication and service. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Difficulty canceling training contract and dissatisfaction with personal training…
Business reply on Google
We apologize for the disappointment with the training program, Roberto. Your feedback is important to us, and we are committed to improving our services and contract flexibility. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Gym continues charging for sessions after contract cancellation request
Business reply on Google
We apologize for the distress and inconvenience you've experienced with your training contract. Your feedback is important to us, and we are committed to resolving this issue and ensuring better communication. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Customer unable to cancel membership due to poor phone support
Business reply on Google
We apologize for the frustration and inconvenience you experienced while trying to cancel your membership, Ramey. Your feedback is important to us, and we are committed to improving our service. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Gym refused guest pass and required membership for trial access
Business reply on Google
Thanks for sharing your experience. We understand how frustrating that can feel when you’re trying to try the gym before committing. We’ve shared your feedback with our leadership team. For clarity, our website notes that free trial passes are intended for new members only, which is why previous members aren’t eligible. If you’d like help reviewing available options or have questions, please call 800-922-7898 or email [email protected] so we can assist.
Staff refused to honor a guest pass without a mandatory consultation.
Business reply on Google
Thank you for sharing this, and we appreciate you being a long-time member. Guest passes and first-visit experiences do have standard steps in place, including a brief introduction or tour, to ensure safety and a consistent experience for new guests. We understand how frustrating it can be when expectations don’t align, especially after being told something different the day before. We’d appreciate the chance to review what happened and provide clarity around guest pass usage. Please reach out to our Member Services team at 800-922-7898 or email [email protected], and we’ll be happy to help.
gym refused free guest pass despite advertised promotion
Gym refused free pass due to non-local identification requirements
Multiple gym machines have been broken for several months.