Fitness Connection

Guest pass access denied due to lack of local identification

gym denied guest access and imposed excessive cancellation fees

Gym equipment is damaged and missing essential weights and attachments.

Staff member made discriminatory remarks about gym members.

Gym denied guest entry due to out of state identification requirements

Gym was overcrowded and staff opened the facility late.

The gym opened thirty-two minutes later than the scheduled time.

Staff ignored the customer and provided poor service during registration.

Staff failed to enforce gym rules regarding children in adult areas.

Inconsistent guest policies and unexpected membership fees.

Membership cancelled due to failure to update payment information

restricted access to the studio room for floor exercises

Long wait time and refusal of trial membership due to residency

Staff provided dismissive service during the membership cancellation process.

Cardio machines are broken and not being maintained by the gym.

The daily pass price is excessively high compared to monthly membership.

New stair machines are poorly designed for shorter users

The business makes the membership cancellation process excessively difficult.

Staff signed up unauthorized family member and refused to waive fees.

unauthorized enrollment and refusal to cancel billing