Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to enforce gym rules regarding children in adult areas.
Staff provided dismissive service during the membership cancellation process.
Business reply on Google
Hi, – Thank you for all the stars!!
Unprofessional staff behavior and rigid trial pass policy
Staff provided poor communication and failed to address safety concerns.
unauthorized annual and late fees charged to customer account
The gym failed to process a requested membership cancellation.
Business reply on Google
We apologize for the frustration you've experienced in trying to cancel your membership, Donovan. Your feedback is important to us, and we are committed to improving our cancellation process. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
The business continued charging for a membership after it was cancelled.
Business reply on Google
We apologize for the ongoing billing issue, Eric. Your feedback is important to us, and we are committed to resolving this matter. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Manager denied guest entry due to a dispute over residency documentation.
Business reply on Google
We apologize for the negative experience you and your girlfriend had with our staff, Johnny. Your feedback is important to us, and we are committed to addressing these concerns to improve our service. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Gym failed to honor promotional pricing and billing start dates
Business reply on Google
We apologize for the frustrating experience you've had with our promotions and billing, Ethan. Your feedback is important to us, and we are committed to resolving these issues and improving our service. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Staff rudely interrupted a workout and removed the customer from equipment.
Business reply on Google
Lamentamos la experiencia negativa que tuviste con nuestro personal, Thianny. Tu opinión es importante para nosotros, y estamos comprometidos a mejorar el trato y el respeto hacia nuestros clientes. Gracias por hacérnoslo saber. Si podemos ayudarlo más o si desea compartir más información, comuníquese con nuestro Equipo de Servicios para Miembros al 800-922-7898. Muchas gracias.
Staff refused to honor a trial pass for a non-local resident.
Business reply on Google
We apologize for the inconvenience you experienced with the 5-day pass, Nathan. Your feedback is important to us, and we are committed to improving our service and communication. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
The facility failed to open at the scheduled time.
Business reply on Google
We apologize for the inconvenience caused by the change in hours, Chuck. Your feedback is important to us, and we are committed to addressing these concerns to improve your experience. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Staff provided unhelpful responses and directed customer to a competitor.
Business reply on Google
Shirish – We're pleased to hear that our Teammates have provided you with an exceptional level of service! If you'd like to share the experience with a friend, invite them to join you by utilizing our 5-Day Free pass. They can download their pass at https://fitnessconnection.com/fivedaypass/. See you soon!
hidden membership fees and misleading contract terms
Business reply on Google
Sara – We greatly value the feedback of our incredible members, and we appreciate you taking the time to share your experience with us. Your satisfaction is our top priority, and we will continue striving to provide you with exceptional service. Thank you for being a part of our EPIC fitness community!
Trainer ignored physical limitations causing injury and business refuses contract…
Business reply on Google
We apologize for the distressing experience you had with our personal training services, Nina. Your feedback is important to us, and we are committed to addressing these concerns with Elevate to ensure better care for our clients. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Company refuses to cancel contract and continues unauthorized billing
Business reply on Google
We apologize for the distressing experience you had with Elevate, Vinoth. Your feedback is important to us, and we will address these concerns with them to ensure better service for our members. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Staff failed to honor a valid five-day gym trial pass.
Business reply on Google
We apologize for the inconvenience you experienced with the 5-day pass, Jasmine. Your feedback is important to us, and we are committed to improving staff training on our policies. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Staff denied day pass and restricted seating for waiting family members.
Business reply on Google
We apologize for the negative experience you and your family had with our policies and staff. Your feedback is important to us, and we are committed to addressing these concerns to improve our service. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Aggressive sales tactics and inconsistent information provided by management.
Business reply on Google
Thank you for taking the time to share such detailed feedback. We appreciate you calling out Kennedy for a great tour experience. While promotions and offers may have timelines, we understand how pressure or inconsistent communication can feel uncomfortable, especially when you were clear about your plans. That’s not the impression we want to leave. We value transparency and respectful follow-up, and this feedback will be shared with leadership to reinforce expectations around communication and outreach. If you’re open to it, we’d appreciate the opportunity to connect and clarify anything further. Please reach out to 800-922-7898 or [email protected].
Company continues charging membership fees despite multiple cancellation requests.