Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Gym denied guest entry due to out of state identification requirements
Gym was overcrowded and staff opened the facility late.
Cardio machines are broken and not being maintained by the gym.
Staff member accessed client phone without authorization
Business reply on Google
Hi Dayana, thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. We'll see you again soon!
The manager was rude and unprofessional during a phone call.
Business reply on Google
We apologize for the unprofessional behavior you experienced with our management. Your feedback is important to us, and we are committed to addressing these issues to improve our service. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Trainers missed sessions and the gym continues charging for cancelled services.
Business reply on Google
We apologize for the frustrating experience with our personal training services, Tim. Your feedback is important to us, and we are committed to addressing these issues to improve our service. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Gym restricts guest passes and staff provided poor customer service
Business reply on Google
Thanks for sharing your feedback. Our 5-day pass is intended for local, first-time guests, so out-of-town visitors may be offered alternative access options instead. We've heard your concerns about pricing, front desk support, and overall comfort in the club, and we’ve shared this feedback with leadership for review. If you’d like to discuss your experience further or have questions about access options, please call 800-922-7898 or email [email protected] so we can assist.
Staff member denied gym access due to a computer error.
Staff member handled personal property rudely and failed to communicate rules.
The business uses deceptive tactics to pressure customers into membership upgrades.
Staff misled customers about membership upgrade terms regarding guest access.
Manager provided misleading information regarding guest policy and acted unprofessionally.
Reception staff were indifferent and unhelpful to the customer.
Gym charged membership fee after cancellation and refused to provide refund
Business reply on Google
We appreciate you taking the time to share your feedback, Masha. It's important to us that our members feel comfortable and respected. For your account concerns, we kindly invite you to reach out to our Member Services team at 800-922-7898. We'd like to better understand your experience and find ways to improve it. Thank you for helping us enhance our service.
staff provided poor service and refused to honor online guest pass
Business reply on Google
We appreciate your honest feedback and we understand your first interaction wasn't as expected, Luis. It's crucial for us to ensure our visitors feel welcomed and well-assisted. To address your concerns and improve our services, we encourage you to reach out to our Member Services team at 800-922-7898. Thank you for bringing this to our attention.
Business refused to cancel membership and refund seven hundred fifty dollars.
Business reply on Google
Hello Aidaliz, it's unfortunate to hear about your experience especially with the cancellation and refund process. We appreciate your feedback as it is vital for our continuous improvement. For detailed assistance on this matter, kindly email us at [email protected] so we can understand better and provide the most suitable solution. Thank you.
business refused cancellation and continued charging fees after non-use
Business reply on Google
Thank you for the feedback, Jonathan. We understand your concerns about the cancellation process and the subsequent charges. Your experience is important to us and we'd like the opportunity to discuss this matter further with you. Please reach out to our Member Services team at 800-922-7898 so we can address this issue appropriately.
Customer was misled into paying for unnecessary membership months.
Gym opens late and lacks sufficient equipment and organization.
Business reply on Google
Please accept our apologies for any inconvenience you encountered at the Eastside club. It's important to us that our clubs open on time and we regret this incident occurred. We have notified the management team so they can be on the lookout for this type of behavior and have been reassured this will be handled. If you continue to see no change, we encourage you to email us at [email protected] with your contact information, the location of your home gym, and a brief description of your experience, so we can further engage with the facility. Thank you.
Gym consistently fails to open at the scheduled morning time
Business reply on Google
Hi, Julio. Please accept our apologies for any inconvenience you encountered at the Eastside club. It's important to us that our clubs open on time and we regret this incident occurred. We have notified the management team so they can be on the lookout for this type of behavior and have been reassured this will be handled. If you continue to see no change, we encourage you to email us at [email protected] with your contact information, the location of your home gym, and a brief description of your experience, so we can further engage with the facility. Thank you.