Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The gym opened thirty-two minutes later than the scheduled time.
Inconsistent guest policies and unexpected membership fees.
New stair machines are poorly designed for shorter users
Difficult membership cancellation process resulting in unauthorized additional charges.
Business reply on Google
We apologize for the frustrating experience you've had with the membership cancellation process, Jehanzaib. Your feedback is important to us, and we are committed to improving our transparency and service. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Unexpected annual fee charged and inability to cancel gym membership contract.
Business reply on Google
We apologize for the frustration and lack of transparency regarding the fees, Teej. Your feedback is important to us, and we are committed to improving our communication about membership terms. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Front desk staff displayed poor attitude and communication regarding membership…
Business reply on Google
We apologize for the negative experience with our front desk staff, David. Your feedback is important to us, and we are committed to improving our customer service and communication. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
gym members smell strongly of marijuana while working out
Business reply on Google
We apologize for the unpleasant experience with the smell at our gym, Christopher. Your feedback is important to us, and we are committed to maintaining a clean and comfortable environment for all members. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Manager exhibits aggressive behavior and restricts use of guest passes.
Business reply on Google
We apologize for the negative experience you've had with the recent management changes. Your feedback is important to us, and we are committed to addressing these concerns to restore a welcoming environment. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
gym continues to charge card after cancellation
Staff provided inconsistent policy information and exhibited rude behavior.
Gym equipment is disorganized and the facility is not kept clean.
Inconsistent enforcement of guest pass residency policies caused customer frustration.
The sauna at the fitness center is consistently unsanitary.
Gym charged membership fees after cancellation and refused to provide refunds.
Membership cancellation was not processed correctly leading to unauthorized charges.
gym failed to cancel membership and continued charging monthly fees
Gym closes early and failed to implement promised 24-hour access.
Staff are inattentive and gym equipment is disorganized and broken.
Business reply on Google
{{Deborah}} – Thank you for sharing this feedback. We're sorry you had a less than satisfactory experience with us. We strive to provide a positive and enjoyable workout environment for all our members and guests. Your feedback is valuable to us, and we will take it into consideration as we work to improve our services and equipment availability. If you have any specific concerns or suggestions, please contact our Member Services Team at 800-922-7898 so we can address them. Thank you for giving us the opportunity to improve.
difficulty canceling membership due to unresponsive customer service
The gym facility is poorly maintained and has unhelpful guest policies.