Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Gym equipment is damaged and missing essential weights and attachments.
Membership cancelled due to failure to update payment information
Gym hours listed online do not match actual operating hours.
Business reply on Google
We apologize for the inconvenience caused by the inaccurate closing times, Sandra. Your feedback is important to us, and we are committed to updating our information to ensure clarity for all members. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Manager displayed unprofessional attitude during gym membership tour
Business reply on Google
We apologize for the negative experience you had with our management, Darryl. Your feedback is important to us, and we are committed to addressing these issues to improve our service. Thank you for acknowledging Ms. Luna's efforts. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Vehicle was vandalized in the parking lot with unhelpful management response.
Business reply on Google
We apologize for the distressing experience you had with the vandalism, Yajhaira. Your feedback is important to us, and we are committed to improving our security measures and staff response. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
manager ignored customer waiting for a gym pass appointment
Business reply on Google
We apologize for the poor experience you had with our guest pass process, Omar. Your feedback is important to us, and we are committed to improving our service and communication. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
The gym facility has poor ventilation and an unsanitary odor.
Business reply on Google
We apologize for the unpleasant smell you encountered at our location, Jaquie. Your feedback is important to us, and we are committed to addressing this issue to ensure a clean and welcoming environment. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Staff provided inconsistent information regarding guest pass activation and membership…
Business reply on Google
We apologize for the confusion and inconvenience you experienced with the guest pass activation, Zeke. Your feedback is important to us, and we are committed to addressing these concerns to improve our service. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Staff member was rude and dismissive to the customer.
Business reply on Google
We apologize for the negative experience you had with our staff, Miz. Your feedback is important to us, and we are committed to improving our service and communication. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Vehicle break-in and theft occurred in the gym parking lot.
Unauthorized multiple charges and refusal to provide a refund
Salesperson failed to disclose mandatory yearly fees during sign up process
Lack of security measures regarding vehicle theft and break-ins.
Business reply on Google
Sil – Thank you for bringing this to our attention. We're genuinely sorry for your experience and the complications it has caused. Please know that the safety and well-being of our members are our top priorities. We are fully committed to assisting local law enforcement and will provide any information that may help them with their investigation. Once a police report is filed, they can contact us with any specific requests. We sincerely apologize for the inconvenience and greatly appreciate your continued loyalty to Fitness Connection.
Customer vehicle was broken into while parked at the gym.
Business reply on Google
Alejandra – Thank you for bringing this to our attention. We're genuinely sorry for your experience and the complications it has caused. Please know that the safety and well-being of our members are our top priorities. We are fully committed to assisting local law enforcement and will provide any information that may help them with their investigation. Once a police report is filed, they can contact us with any specific requests. We sincerely apologize for the inconvenience and greatly appreciate your continued loyalty to Fitness Connection.
Frequent vehicle break-ins and theft occurring in the gym parking lot.
Business reply on Google
Emmanuel – Thank you for bringing this to our attention. We're genuinely sorry for your experience and the complications it has caused. Please know that the safety and well-being of our members are our top priorities. We are fully committed to assisting local law enforcement and will provide any information that may help them with their investigation. Once a police report is filed, they can contact us with any specific requests. We sincerely apologize for the inconvenience and greatly appreciate your continued loyalty to Fitness Connection.
Vehicle break-ins occurred in the gym parking lot due to poor security.
Vehicle break-ins occur frequently in the gym parking lot.
Business reply on Google
We take all comments seriously and your safety concerns are our priority. Please email your detailed experience to [email protected] so we can take appropriate steps to address this matter.
The gym bathrooms and showers are consistently unsanitary.
Business reply on Google
Eric, thank you for bringing this crucial matter to our attention. Maintaining a clean and hygienic environment is a priority and we value your feedback. To help us understand better and take adequate measures, please call us with your concerns at 800-922-7898.
Long bathroom wait times and broken sauna facilities.
Business reply on Google
Thank you for your feedback, Christian. We understand your concerns regarding the restroom queues and the sauna being out of service. Your input is critical for us to improve our services. For maintenance or operational irregularities, we strongly encourage you to reach out to us at [email protected] so we can address your concerns promptly.
gym equipment is consistently disorganized and not re-racked by staff