Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff ignored the customer and provided poor service during registration.
restricted access to the studio room for floor exercises
Staff signed up unauthorized family member and refused to waive fees.
unauthorized enrollment and refusal to cancel billing
Staff failed to provide a tour or welcoming customer service experience.
hidden cancellation fees and misleading contract terms
Business reply on Google
We apologize for the frustration you've experienced with the cancellation fee and commitment terms, Tony. Your feedback is important to us, and we are committed to improving our communication and service. Thank you for bringing this to our attention. If we can assist you further or if you wish to share more information, please get in touch with our Member Services Team at 800-922-7898. Thank you so much.
Gym equipment is left disorganized and scattered throughout the facility.
Business reply on Google
Lamentamos que haya encontrado desorden en el área de pesas, Roberto. Su opinión es importante para nosotros, y estamos comprometidos a mejorar el orden en nuestras instalaciones. Gracias por informarnos. Si podemos ayudarlo más o si desea compartir más información, comuníquese con nuestro Equipo de Servicios para Miembros al 800-922-7898. Muchas gracias.
Staff refused to provide a trial pass due to previous registration.
Staff used high-pressure sales tactics and displayed unprofessional behavior.
Broken glass and frequent vehicle theft in the parking lot.
Staff failed to honor VIP guest access and charged a fee.
Gym layout changes reduced equipment availability and created cramped workout spaces.
Business reply on Google
Thanks for your feedback. We understand that changes to the layout and equipment can impact your workout experience, and we appreciate you taking the time to share your thoughts. We’ve passed your comments along to our leadership team so they can continue evaluating how these updates are working for our members. If you’d like to share more about your experience, feel free to reach out to us at [email protected] or call 800-922-7898. We’re always listening and looking for ways to improve. Thanks again for being part of the FC community.
Inconsistent age policies and rude management prevented a scheduled workout.
Business reply on Google
We’re sorry to hear about your experience. We’ve shared your feedback with our leadership team so they can review how this was handled and ensure policies are communicated clearly and respectfully. If you’d be open to discussing further, please reach out to us at [email protected] or call 800-922-7898 — we’d like the opportunity to make it right. Thanks for speaking up. Your experience matters to us.
Staff provided misleading information regarding membership cancellation terms.
gym members hogging equipment while using phones and ignoring others
Insufficient equipment availability and overcrowding at the gym location.
Business reply on Google
We’re sorry to hear about your experience, and we completely understand your frustration. We strive to provide a great workout environment for all members and guests, and we’ll share your feedback with the management team. We appreciate your input and are committed to improving your experience. If you’d like to discuss this further, please contact our Customer Service team at 800-922-7898. Thank you for bringing this to our attention.
Staff engage in discriminatory harassment and unfair membership termination practices.
Business reply on Google
We’re really sorry to hear about your experience, and we understand how frustrating it must have been. This is certainly not the level of service or treatment we want to provide, and we apologize for the issues you've encountered. We take your feedback seriously and will make sure it’s shared with the management team to ensure a better experience moving forward. If you'd like to discuss this further or need assistance, please contact our Customer Service team at 800-922-7898. Thank you for bringing this to our attention.
Staff was rude and refused to honor the membership cancellation policy.
Gym denied entry without membership card and refused cancellation request.
Business reply on Google
Thank you for sharing your experience, Henryk. We understand how important accessibility is for our members and we're disappointed to hear about the inconvenience you faced. We would like to discuss this further and find a solution that meets your needs. Please email us at [email protected].
Frequent theft from lockers and vehicles in the parking lot.