Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Movers arrived late, lacked equipment, and charged unauthorized extra fees.
Business reply on Google
Thank you for sharing your feedback regarding your recent 3-bedroom move in Phoenix, as this experience does not reflect our standards for efficient, expert-managed logistics. We have already begun looking into your service details to prioritize a review of your move timeline and ensure we find a resolution that you feel good about. Please send us an email to [email protected] with your Booking Confirmation Number in the subject line so we can look into this right now. Best, Flex Customer Support Team
Movers damaged furniture and walls while rushing the moving process.
Movers lacked proper equipment and charged unauthorized fees.
Business reply on Google
We have already begun looking into your service details as this does not reflect our commitment to modern, efficient logistics. We are prioritizing a review of your move and the final billing transparency immediately to find a resolution that you feel good about. Please send us an email to [email protected] with your Booking Confirmation Number in the subject line so we can make things right. Best, Flex Customer Support Team
Movers damaged furniture and property while providing unprofessional service.
Business reply on Google
Hello, thank you for letting us know about your experience. Please reach out to us at [email protected] with your Booking Confirmation Number so we can review your move details. Best regards, Flex Customer Support
Movers arrived late, damaged furniture, and charged unauthorized additional fees.
Business reply on Google
We appreciate you bringing these concerns to our attention regarding your recent apartment move. This level of service is certainly not our standard, and we are prioritizing a review of your move details immediately to make things right. Please send us an email to [email protected] with your Booking Confirmation Number in the subject line so we can get this resolved for you. Best, Flex Customer Support Team
The moving company failed to show up for the scheduled move.
Business reply on Google
We have already begun looking into your service details in Phoenix to understand why our usual standards for reliability were not met during your local move. We are prioritizing a review of your move details immediately to ensure we find a resolution you feel good about. Please send an email to [email protected] with your Booking Confirmation Number in the subject line so we can make things right. Best, Flex Customer Support Team
Company overcharged for services and failed to deliver all items.
Business reply on Google
We are prioritizing a review of your move details immediately to ensure we make this right for you. Please send us an email to [email protected] with your Booking Confirmation Number in the subject line so we can review your details and reach a resolution you feel good about. Best, Flex Customer Support Team
Unauthorized charges and withholding of customer property by moving company
Business reply on Google
Dorothy — I’m truly sorry for how long this has been dragging on. We take concerns about access to belongings and billing very seriously, and we want to review your account and get you a clear path to resolution. Please email [email protected] with “Attention SM” plus your name and the Phoenix metro, and include the best phone number and a good time window for a call. We’ll pull your order details and billing history and follow up directly with next steps. — Flex Moving & Storage
Company charged double the agreed price and held belongings hostage.
Business reply on Google
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with our service. We take all customer concerns seriously and are committed to providing the best possible experience. To address your concerns and find a resolution, please contact us directly at [email protected], attention: social media, at your earliest convenience. We look forward to understanding your situation better.
Company cancelled booking and failed to return the initial deposit.
Business reply on Google
Hi Alexis — I’m really sorry for the stress this caused, especially on the night before your move. I just searched our system and I can’t find a booking that matches your name or the specific circumstances you described. Please email [email protected] with the subject Attention SM and include the full name the booking was under, your best callback number, and a preferred call window. I want to review this immediately, confirm the cancellation details, and make things right as quickly as possible. — Flex Moving & Storage
Moving company caused property damage and charged double the quoted price
Business reply on Google
Thanks for sharing this. We’d like to review your file and work toward a resolution you feel is fair. Please email [email protected] with the subject line Attention SM, and include the name and email address the account is under, a phone number we can reach you at, a good time window for a call, and any photos of the thermostat/flooring. Once we have that, we’ll pull your record and follow up directly. – Flex Moving & Storage
unspecified issues with the company's service
Business reply on Google
We’d really like the opportunity to help make things right. However, since this review was posted under a name that doesn’t match any of our recent customer records, we’re unable to investigate the claims or issue any kind of resolution without more information. Please email us at [email protected] (attention Social Media Department) with the name of the customer and any booking details you can provide. Without this, we're unfortunately unable to take next steps. Thanks again for taking the time to share feedback.
Business refused service and hung up on the customer
Business reply on Google
We are sorry to hear about the confusion and poor phone experience. Please contact us at [email protected] (add "Attention Social Media Department" to the subject line) to resolve this.
Company overcharged for moving time and failed to issue promised refund.
Business reply on Google
Thank you for reaching out to Flex. We sincerely apologize for any negative experience you encountered while using our services. To help us investigate and understand what went wrong, please provide the first and last name associated with your Flex account, along with the email address you used during signup. Kindly email this information to [email protected], and a member of our social media team will promptly follow up with you. We appreciate you bringing this matter to our attention and look forward to further reviewing it. Warm regards, The Flex Team
The customer service staff was rude during the phone call.
Business reply on Google
We sincerely apologize for your experience when calling us. This is unacceptable, and certainly not the level of customer service we strive to provide. We would appreciate the opportunity to understand more about what happened; please feel free to reach out to us directly at [email protected].