Flex Moving & Storage
🔧 Home Services · 2 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Moving company caused delays, damaged furniture, and applied incorrect billing charges.
Business reply on Google
Hello, thank you for letting us know about your experience. Please reach out to us at [email protected] with your Booking Confirmation Number so we can review your move details. Best regards, Flex Customer Support
Movers arrived late, lacked equipment, and charged unauthorized extra fees.
Business reply on Google
Thank you for sharing your feedback regarding your recent 3-bedroom move in Phoenix, as this experience does not reflect our standards for efficient, expert-managed logistics. We have already begun looking into your service details to prioritize a review of your move timeline and ensure we find a resolution that you feel good about. Please send us an email to [email protected] with your Booking Confirmation Number in the subject line so we can look into this right now. Best, Flex Customer Support Team
Movers damaged furniture and walls while rushing the moving process.
movers abandoned the job leaving most furniture behind
Business reply on Google
Hello, thank you for sharing your experience. We want to make this right. Please send your Booking Confirmation Number to [email protected] so our team can investigate what happened during your move in San Antonio. Kind regards, Flex Customer Support
Movers lacked proper equipment and charged unauthorized fees.
Business reply on Google
We have already begun looking into your service details as this does not reflect our commitment to modern, efficient logistics. We are prioritizing a review of your move and the final billing transparency immediately to find a resolution that you feel good about. Please send us an email to [email protected] with your Booking Confirmation Number in the subject line so we can make things right. Best, Flex Customer Support Team
Furniture damaged during move and company denies compensation claims
Business reply on Google
Hello. Thank you for letting us know about this. Please email your Booking Confirmation Number to [email protected]; we’ll be able to access your account and look into this further. Sincerely, Flex Customer Support
Movers damaged furniture and property while providing unprofessional service.
Business reply on Google
Hello, thank you for letting us know about your experience. Please reach out to us at [email protected] with your Booking Confirmation Number so we can review your move details. Best regards, Flex Customer Support
Movers arrived late, damaged furniture, and charged unauthorized additional fees.
Business reply on Google
We appreciate you bringing these concerns to our attention regarding your recent apartment move. This level of service is certainly not our standard, and we are prioritizing a review of your move details immediately to make things right. Please send us an email to [email protected] with your Booking Confirmation Number in the subject line so we can get this resolved for you. Best, Flex Customer Support Team
The moving company failed to show up for the scheduled move.
Business reply on Google
We have already begun looking into your service details in Phoenix to understand why our usual standards for reliability were not met during your local move. We are prioritizing a review of your move details immediately to ensure we find a resolution you feel good about. Please send an email to [email protected] with your Booking Confirmation Number in the subject line so we can make things right. Best, Flex Customer Support Team
The company failed to deliver furniture on the scheduled date.
Business reply on Google
Thank you for sharing your experience with our team in San Antonio. We are glad to hear that Yadiel, Jorge, and Ivan provided the prompt and efficient service we strive for during every move. It was a pleasure managing the details of your transition, and we appreciate the high recommendation. Best, Flex Customer Support Team
Customer was denied a promised refund on a moving fee.
Business reply on Google
Hello Alejandro, thank you for letting us know about this. We are already looking into the specifics of your move in San Antonio to address your concerns properly. We will be in touch with you directly very soon. With care, Flex Customer Support
Moving company failed to arrive during scheduled delivery window
Business reply on Google
Hi Fort Bros, we are deeply sorry for the exhaustion and frustration caused by the delays and lack of communication during your move to Texas. You deserved a smooth transition, and we clearly missed the mark. Our San Antonio team is currently investigating the scheduling breakdown to ensure this doesn't happen again. Please contact us at [email protected] so we can prioritize your refund and resolution. Best Regards, Flex Customer Support Team
Company failed to refund deposit after rescheduling move without notice.
Business reply on Google
Hi Juan, we are very concerned to hear about the scheduling issues you experienced and the frustration regarding your deposit. We aim for clear communication and professional time management, and it sounds like we fell short in this instance. We would like to investigate the details of your booking and the communication from our management team immediately. Please email us at [email protected] with the subject line: 'Attention: Social Media/Juan Gil III/GMB San Antonio'. In your email, please include your booking confirmation number and the date of your scheduled move so we can look into this and work toward a resolution. Kindest Regards, Flex Customer Support Team
Company overcharged for services and failed to deliver all items.
Business reply on Google
We are prioritizing a review of your move details immediately to ensure we make this right for you. Please send us an email to [email protected] with your Booking Confirmation Number in the subject line so we can review your details and reach a resolution you feel good about. Best, Flex Customer Support Team
Movers were unprofessional, unhelpful, and distracted during the moving process.
Business reply on Google
We are disappointed to hear about this experience, Javier. We are moving quickly to get to the bottom of what happened to make sure your mother is taken care of. Please email [email protected] with "ATTN: Social Media" with your order number so we can assist and resolve this for your family. Jeanne Flex Customer Support
Company refused to refund deposit and fees after service cancellation.
Business reply on Google
Hi Loo, Thank you for taking the time to share this. I am truly sorry for the experience and I would like the chance to look into this with our team. Please email [email protected] with the subject line: Attention SM | Loo | Google | San Antonio In the email body, please include: Booking confirmation number (or the name on the Flex account and the date of your move) Best phone number and your preferred time to receive a call. A resolution specialist will follow up with you directly. Flex Customer Support Team
Company failed to show up after multiple scheduling delays and broken promises.
Business reply on Google
Hi there, thank you for sharing this. This sounds incredibly frustrating, and this is not the experience we want anyone to have. We’d like the opportunity to review what happened and follow up with you directly. Please email [email protected] using the subject line “Attention SM | State Nationals Rock | Google | San Antonio.” In the body of the email, include the name on your Flex account, booking confirmation number, date of service, and the best phone number and time window to reach you, so a member of our team can connect with you directly. Flex Customer Support Team
Unauthorized charges and withholding of customer property by moving company
Business reply on Google
Dorothy — I’m truly sorry for how long this has been dragging on. We take concerns about access to belongings and billing very seriously, and we want to review your account and get you a clear path to resolution. Please email [email protected] with “Attention SM” plus your name and the Phoenix metro, and include the best phone number and a good time window for a call. We’ll pull your order details and billing history and follow up directly with next steps. — Flex Moving & Storage
Moving company repeatedly delayed appointment and failed to honor quoted pricing
Business reply on Google
We’re really sorry for the stress this caused—especially with an elderly mom and a disabled family member involved. We want to review your booking details, the equipment type promised (truck vs. trailer), the senior discount, schedule changes, and how your deposits were applied so we can fix what we can and make this right. Please email [email protected] with “Attention SM” in the subject and include: name on the booking, move date(s), origin/destination, your phone number, and a 2-hour window when we can call. We’ll audit the quote vs. final bill and follow up promptly. — Flex Moving & Storage
movers caused damage to the house walls and floors
Business reply on Google
Hi Tami, Thank you for taking the time to share your experience, and for calling out Ivan, Jose, and Joel by name. We’re glad to hear they were helpful with your move, but we’re very sorry to hear about the dings and floor scratches you found in your new home. That’s not the condition we want to leave anyone’s house in after a move. We’d really like the chance to review what happened and see how we can address the damage you’ve mentioned. Please email us at [email protected] with “Attention SM, Tami Cobb – GMB San Antonio” in the subject line. Include the name your account is under, your San Antonio service address, photos of the damage if available, and a good contact number plus a general time window that works for a call. That will allow us to locate your file and follow up with you directly. Flex Moving & Storage