Flex Moving & Storage
🔧 Home Services · 314 E Nakoma Dr Ste W Ste W · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Moving company caused delays, damaged furniture, and applied incorrect billing charges.
Business reply on Google
Hello, thank you for letting us know about your experience. Please reach out to us at [email protected] with your Booking Confirmation Number so we can review your move details. Best regards, Flex Customer Support
movers abandoned the job leaving most furniture behind
Business reply on Google
Hello, thank you for sharing your experience. We want to make this right. Please send your Booking Confirmation Number to [email protected] so our team can investigate what happened during your move in San Antonio. Kind regards, Flex Customer Support
Furniture damaged during move and company denies compensation claims
Business reply on Google
Hello. Thank you for letting us know about this. Please email your Booking Confirmation Number to [email protected]; we’ll be able to access your account and look into this further. Sincerely, Flex Customer Support
The company failed to deliver furniture on the scheduled date.
Business reply on Google
Thank you for sharing your experience with our team in San Antonio. We are glad to hear that Yadiel, Jorge, and Ivan provided the prompt and efficient service we strive for during every move. It was a pleasure managing the details of your transition, and we appreciate the high recommendation. Best, Flex Customer Support Team
Customer was denied a promised refund on a moving fee.
Business reply on Google
Hello Alejandro, thank you for letting us know about this. We are already looking into the specifics of your move in San Antonio to address your concerns properly. We will be in touch with you directly very soon. With care, Flex Customer Support
Moving company failed to arrive during scheduled delivery window
Business reply on Google
Hi Fort Bros, we are deeply sorry for the exhaustion and frustration caused by the delays and lack of communication during your move to Texas. You deserved a smooth transition, and we clearly missed the mark. Our San Antonio team is currently investigating the scheduling breakdown to ensure this doesn't happen again. Please contact us at [email protected] so we can prioritize your refund and resolution. Best Regards, Flex Customer Support Team
Company failed to refund deposit after rescheduling move without notice.
Business reply on Google
Hi Juan, we are very concerned to hear about the scheduling issues you experienced and the frustration regarding your deposit. We aim for clear communication and professional time management, and it sounds like we fell short in this instance. We would like to investigate the details of your booking and the communication from our management team immediately. Please email us at [email protected] with the subject line: 'Attention: Social Media/Juan Gil III/GMB San Antonio'. In your email, please include your booking confirmation number and the date of your scheduled move so we can look into this and work toward a resolution. Kindest Regards, Flex Customer Support Team
Movers were unprofessional, unhelpful, and distracted during the moving process.
Business reply on Google
We are disappointed to hear about this experience, Javier. We are moving quickly to get to the bottom of what happened to make sure your mother is taken care of. Please email [email protected] with "ATTN: Social Media" with your order number so we can assist and resolve this for your family. Jeanne Flex Customer Support
Company refused to refund deposit and fees after service cancellation.
Business reply on Google
Hi Loo, Thank you for taking the time to share this. I am truly sorry for the experience and I would like the chance to look into this with our team. Please email [email protected] with the subject line: Attention SM | Loo | Google | San Antonio In the email body, please include: Booking confirmation number (or the name on the Flex account and the date of your move) Best phone number and your preferred time to receive a call. A resolution specialist will follow up with you directly. Flex Customer Support Team
Company failed to show up after multiple scheduling delays and broken promises.
Business reply on Google
Hi there, thank you for sharing this. This sounds incredibly frustrating, and this is not the experience we want anyone to have. We’d like the opportunity to review what happened and follow up with you directly. Please email [email protected] using the subject line “Attention SM | State Nationals Rock | Google | San Antonio.” In the body of the email, include the name on your Flex account, booking confirmation number, date of service, and the best phone number and time window to reach you, so a member of our team can connect with you directly. Flex Customer Support Team
Moving company repeatedly delayed appointment and failed to honor quoted pricing
Business reply on Google
We’re really sorry for the stress this caused—especially with an elderly mom and a disabled family member involved. We want to review your booking details, the equipment type promised (truck vs. trailer), the senior discount, schedule changes, and how your deposits were applied so we can fix what we can and make this right. Please email [email protected] with “Attention SM” in the subject and include: name on the booking, move date(s), origin/destination, your phone number, and a 2-hour window when we can call. We’ll audit the quote vs. final bill and follow up promptly. — Flex Moving & Storage
movers caused damage to the house walls and floors
Business reply on Google
Hi Tami, Thank you for taking the time to share your experience, and for calling out Ivan, Jose, and Joel by name. We’re glad to hear they were helpful with your move, but we’re very sorry to hear about the dings and floor scratches you found in your new home. That’s not the condition we want to leave anyone’s house in after a move. We’d really like the chance to review what happened and see how we can address the damage you’ve mentioned. Please email us at [email protected] with “Attention SM, Tami Cobb – GMB San Antonio” in the subject line. Include the name your account is under, your San Antonio service address, photos of the damage if available, and a good contact number plus a general time window that works for a call. That will allow us to locate your file and follow up with you directly. Flex Moving & Storage
Furniture was damaged and unauthorized extra charges were applied to the bill.
Business reply on Google
Andrea, thank you for updating your review and sharing more details. We’re very sorry to hear that your furniture was wrapped differently than what you were told, that items were damaged, and that additional time was billed after the move without your authorization. None of that reflects the standard of service we aim to provide. We want to review the notes from your move — including the handling details, the wrapping materials used, the time logs, and the billing entries — so we can understand exactly what happened and address these issues properly. Please email [email protected] with “Attention SM – Andrea Owen (San Antonio)” in the subject line, along with the name your account is under and a good phone number. We want to make sure this is reviewed thoroughly and handled appropriately. – Flex Moving & Storage
company refused to cover damage to furniture during move
Business reply on Google
We are pleased to hear Yadiel and Antonio provided excellent service. Thank you for recognizing their hard work and personable approach. We're very sorry for your frustrations with our claims department. Please reach out to us via email at [email protected] (in the subject line, enter "attention SM"). Please include the name the Flex account is under, the best number to reach you at, and a good time for us to call. We will do our best to move things along until we find a resolution that feels fair to you.
Company error caused extra moving costs and inadequate truck size.
Business reply on Google
Anastasie, thanks for sharing this. We’d like to review your file and work toward a resolution you feel is fair. Please email [email protected] with the subject line Attention SM, and include the name and email address the account is under, a phone number we can reach you at, and a good time window for a call. If you can, please also include the move date and the item list you were sent so we can compare it with your original request. We’ll pull your record and follow up directly. – Flex Moving & Storage
Furniture and personal items were damaged due to poor packing.
Business reply on Google
Thank you for sharing your experience. I’m very sorry to hear about the way your belongings were packed and the damages that resulted. That is not the level of care we expect from our crews. I’d like the chance to review your case in detail so we can make this right. Please email [email protected] with “Attention Social Media” in the subject line so I can personally follow up and help work toward a resolution. – Flex Moving & Storage
Staff member hung up on customer after quote was declined
Business reply on Google
Hi Diamond Beauties, Thank you for taking the time to share this feedback. I’m truly sorry for the way your call was handled — that’s not the experience we want anyone to have when reaching out to Flex. Professional and respectful communication is a priority, and I regret that you were left with a different impression. I’d like to review this further so we can address what happened and ensure it doesn’t repeat. Please contact me directly at [email protected] with “Attention SM” in the subject line. That will make sure your message reaches me personally. We value your feedback and the opportunity to make this right. – Flex Moving & Storage
Movers were unprofessional, caused property damage, and significantly delayed the move.
Business reply on Google
We are sorry to hear about your moving experience. Your concerns deserve immediate attention. Please call (888) 990-3539 to discuss.
Movers stole personal property and damaged the customer's flooring.
Business reply on Google
We are concerned to hear about the loss and damage. Please contact us at [email protected] (attention SM) to resolve this matter.
Incomplete move, damaged furniture, and incorrect billing charges.
Business reply on Google
Hello Angela, We appreciate you acknowledging that Flex Moving and Storage has since reached out to you to address your concerns. We are glad that the situation was handled in a professional manner and that you appreciate our responsiveness and acknowledgment of your situation. Thank you again for your patience and for giving us the opportunity to address your concerns.