Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Gym membership access was terminated without direct communication to the customer.
Business reply on Google
Thanks for the comment, Einas, and thanks for the kind words. The entire staff here appreciates it. We are sorry you to hear about your insurance experience. Just to share, we do still participate in ASH/Active and Fit/Insurance at BOTH locations. The only change we can see is that now they are separated in their system. We are frustrated to learn that the provider has messaged that our clubs have halted memberships, but we can assure you this is not the case. Unfortunately, we can't control how Active and Fit manages and communicates their memberships. Thanks for raising this concern to our attention; we'll share with management so they can communicate this issue with Active and Fit. We wish you the best in your fitness journey!
Customer charged for membership despite canceling after a trial class.
Business reply on Google
Hi Medha, we're sorry you had a bad experience! It's truly never our intent. We strive to communicate clearly which of our trials and promos are trial memberships that then convert to normal charged memberships, and we apologize for the confusion. I do hope the membership team was able to address your concerns (which it seems like they did). Best of luck in your fitness journey.
Staff denied entry to class due to lack of clear policy.
Business reply on Google
Hey Peggy, Thank you for expressing your frustrations. We’re so sorry to hear that you were not able to make it into class. While we strive to make our late policy as clear and accessible as possible, when going through a third party system, like ClassPass, we are not able to format our policies as clearly as we do on our website. Our late policy on ClassPass is located on the Flow Fitness business page under “How to prepare” although we completely understand that it is not as easy to find as it could be. We take your feedback seriously and plan to use it to improve the Flow experience for ClassPass users and Flow members alike! Hope to catch you in a class or at open gym time soon! Best, Your Flow Team
Misleading trial cancellation policy and overcrowded gym facility.
Business reply on Google
Hi Evan! We're so sorry to hear you were unhappy with our 7-day trial. In both the contract and the automated emails and texts that follow, we re-iterate that you may cancel auto-enrollment anytime during your trial. We understand that life can get busy so we also have a grace period for cancellation after the trial is over. Transparency is a guiding value at Flow, so we are disheartened to hear about your unsatisfactory experience. Please give me an email at [email protected] so that we can learn more about your issue and remedy it to the best of our capability.
excessive late cancellation fees and hostile class enforcement
Business reply on Google
Thank you for your feedback. We’re so happy to hear that you have enjoyed the environment and classes we offer for the past 4 years! We work hard to provide a space that uplifts and empowers all who workout with us. We are sorry to hear your frustrations regarding the late cancellation policy and team members checking in students for class. Our team is always happy to help you sign up for a class with available space, as signing up for class is necessary to attend. While we wish there was no need for late cancellation charges, the reality is that enforcing timeliness is for the benefit of not just our instructors, but our members as well. Our end goal is never to charge fees, but rather to have full classes of people excited to attend instead of stuck on a waitlist, missing out. If you have any questions about our late policy we welcome a call from you at (206) 621-7246 and we hope to see you at your favorite classes again soon!
excessive late fees and restrictive class cancellation policies
Business reply on Google
Hello Karishma! Thank you for expressing your frustrations. We value the feedback of our members as we strive to create a space that empowers everyone who walks through our doors! We completely understand the frustration of missing a class after arriving >5 minutes late, as well as the aversion to cancellation fees that incur when cancelling <2 hours before class. While we wish there was no need for late policies and fees, the reality is that enforcing timeliness is for the benefit of not just our instructors, but our members like you as well. Our end goal is never to charge fees, but rather to have full classes of people excited to be there and not stuck on a waitlist. We hope to see you again in your favorite Flow BollyX class! And should there be any remaining questions about our cancellation policy we welcome a call from you at (206) 621-7246.
Unannounced cancellation policy changes and unfair late fees charged to members.
Business reply on Google
Hi Diana! We’re sorry to hear about your frustration with cancellations. We always endeavor to provide clear communication to our community, and we regret to hear that the notification emails and physical posters in the gym space did not properly convey the new policy to you. We are relieved to see that your cancellation fee was waived same-day in order to ease the concerns you expressed with our staff. We are always happy to work with you to ensure that your class experience remains at the highest level! And we want to assure you that the scenario you’ve described has never and would never incur a no-show fee. We’d love to answer any remaining questions you have about cancellations and invite you to give us a call at (206) 621-7246. Hope to see you soon, Diana!
Poor class booking policies and reduced class availability limit member value.
Business reply on Google
Hi Ben, Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent experience at Flow Fitness hasn’t met your expectations, and we appreciate you being part of our community. We understand how important it is for members to feel supported, welcomed, and heard — especially during times of change. It’s never our intention to make decisions that negatively affect the member experience, and we’re taking all feedback seriously as we navigate updates to our policies and systems. To clarify a few things you mentioned: Class Schedule: We haven’t made any reductions to our class schedule since the ownership transition. In fact, the current offerings are consistent with what we’ve had in past seasons. We are, however, always evaluating how we can improve scheduling based on attendance patterns and member preferences, and we’re open to suggestions. Late Cancelation Policy: Our updated late cancel/no-show policy was implemented in June to help instructors and members better plan for classes, and to encourage accountability. We recognize this has been an adjustment, and we’ve tried to communicate these changes as transparently and compassionately as possible
New ownership failed to increase class availability as promised.
Business reply on Google
Hi Sam. Thanks for the feedback. We’re sorry you are feeling the frustration. Summer is always a bit hard on the schedule - if you are willing we’d love to hear more from you at Flow on what classes in particular you are looking for. Either way, thank you for your feedback and we hope you’ll see some of the changes coming and that they fit your needs.
The gym significantly increased late cancellation fees for members.
Business reply on Google
Hi Stephanie, Thank you for being such a longtime supporter of Flow — your commitment truly means a lot to us. We hear your frustration, and we're sorry to hear that our future policy change has impacted your experience so strongly. We want to be transparent about why this change was made. Over time, we noticed a growing number of late cancellations and no-shows, which unfortunately meant that other members who were eager to join a class couldn’t get in — even when spots ended up going unused. Our goal with adjusting the late fee policy is to encourage more accountability so that all members have a fair chance at accessing the classes they love, and keeping the reservation system allows members who travel to plan their classes in advance. We truly appreciate your feedback, and we’re always open to hearing more from our members. Our community is built on voices like yours, and we hope you’ll continue to be a part of the conversation. Warmly, The Flow Fitness Team
Gym uses deceptive contract clauses and difficult cancellation processes.
Business reply on Google
Philip we make it transparent that we are offering a 30 day trial membership which inherently means the rate will be higher after the trial. The trial is meant for those who are interested in joining the gym to try us at a low risk price with the intention of paying the full price if they like the gym. This is a common practice in any industry and you can cancel anytime within your 30 day trial with no commitment after your 30 days. We have no issues with 99% of people who do the trial but come across issues with a few that fail to read the terms of the trial before signing up. You used the gym quite often during the trial so it appears that you liked the gym but had no intention of actually joining at our normal rate. There is no intention to hide the terms and we try to make it as transparent as possible and welcome anyone reading this review to review the terms on our website and see how transparent we are. https://www.flowfitnessseattle.com/intro-offer/https://www.flowfitnessseattle.com/intro-offer/ we do offer a trial membership at a significantly discounted rate so people have a low risk way to try us out. This is a common practice among many industries and not something typi
Additional fees charged for locker lock rental
Business reply on Google
We certainly understand you think a lock to borrow should be included in your day pass but our lock rentals are a service we provide to members who forget there lock and the fee is to there to encourage them to bring it as well as compensate us for the many locks that are not returned to us. You are not required to rent a lock and many just keep there valuables with them like you did. Thank you for your visit.
unauthorized recurring charges continue after multiple cancellation requests
Business reply on Google
Porter we looked into your account and we can confirm you were never charged after your $30 trial in December per your request. We do however have a record of you signing up again on March 3rd for a membership and coming to the gym for two months and there is no record of this membership being cancelled. We you cancel online you receive a receipt, please send us the receipt and we will happily refund you if we made an error and did not cancel your account.
gym charges for an extra month after membership cancellation
Business reply on Google
Tree we do require 30 days notice before your next billing cycle and it is very common in the industry as well as other contracts. Most gyms actually require this and 12 month contracts and we avoid 12 month contracts to give people more flexibility. We try to make this clear when you sign up and we do make exceptions if you can no longer use the gym such as if you move or unable to exercise due to injury. Thank you for being a member of Flow Fitness.
Staff enforced inconsistent mask and vaccination policies for gym entry.
Business reply on Google
In your reservation for Classpass we do say you need to bring a form of ID as it is the only way we can match the reservation to the person. As for masks, we are following King County's directive to require proof of vaccination and the vast majority of our members appreciate us emphasizing a safe environment.
Gym refuses to waive cancellation fees for customers without new addresses.
Business reply on Google
Jon our understanding was that you were travelling and not able to obtain proof of a new address which is required in our membership agreement. We offered to suspend your membership at no cost until you were able to find a new address. We did not realize it was due to a lay off until this review and have since refunded you which is outside of our policy but wiling to make the exception due to the circumstances. We apologize for your frustration as we were not fully aware of your situation.
Gym charges full membership fees during the thirty day cancellation period.
Business reply on Google
We are sorry that you are frustrated but assure you that our standards are in line with the industry including the 30 day notification. We would also like to point out that our policies are generally above average as we don't have any annual fees, cancellation fees, charge you last month's dues in advance and fees for suspending your membership.