Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
business sent unsolicited marketing texts after being asked to stop
Gym charged unauthorized membership fees and sent account to debt collection
Significant membership price increase and reduction in service access without notice.
Business reply on Google
Thanks again for the feedback, Andrew. We are truly sorry to see you go. The Flow team you mention will miss you, but wish you the best in your fitness journey! To clarify- the reason you saw a big impact was a result of changes made by the Active & Fit insurance program, which impacts small businesses like us disproportionately. Legacy members of Flow have seen no changes to their memberships, but sadly insurance programs are out of our control. Occasionally we have to raise prices or change memberships- like all small businesses do- to support our amazing staff, building maintenance, etc. and to continue investing in things like the recent new equipment in our Fremont gym. Unfortunately that doesn't work for all and we truly feel sad to see you go. I will make sure the owner and the managers all get your feedback. Wishing you all the best in your health and wellness!
Membership price increased significantly while class benefits were reduced.
gym charges late fees for missed classes and reduces schedule availability
Business reply on Google
Hi Marissa, We’re really sorry to hear you’ve had a frustrating experience. We know schedules can change unexpectedly, and our late fee policy was a tough decision — one we made to help manage waitlists and keep things fair for all members. As for the class schedule, we understand how disappointing it can be when a favorite class is removed. We adjust offerings based on attendance and instructor availability, but we’re always trying to create a schedule that works for as many members as possible. We truly value your feedback and are always listening. Thank you for being part of our community. Best, The Flow Fitness Team
The gym significantly increased late class cancellation fees.
Business reply on Google
Hi Abel, Thank you for your support of Flow and taking the time to share feedback. We hear your frustration, and we're sorry to hear that our future policy change has impacted your experience so strongly. We want to be transparent about why this change was made. We are seeing a continued growing number of late cancellations and no-shows, and many classes are booked to capacity + waitlist - even in the summer. This unfortunately meant that other members who were eager to join a class couldn’t get in — even when spots ended up going unused at the end. Our goal with adjusting the late fee policy is to encourage more accountability so that all members have a fair chance at accessing the classes they love, and keeping the reservation system allows members who travel to plan their classes in advance. Ideally no-one would pay this fee, and spots are all used. Rest assured we're continuing and growing our investments in the community, events, and our staff. Although we can't see when you last visited us (perhaps a different account/name?), we truly appreciate your feedback, and we’re always open to hearing more from our members. Our community is built on voices like yours, and we hope you’
Gym is unexpectedly closed during early morning hours due to weather.
Business reply on Google
We are glad to hear you are enjoying your time at Flow Fitness and thank you for taking the time to leave us a review.
Gym requires over thirty days notice to cancel membership
Business reply on Google
Russell, we are glad we were able to find a solution and we try to make our cancellation policy as clear as possible and do waive it in events were people aren't able to use the gym such as injury, pregnancy or moving. Thank you for being a member of Flow Fitness.
The facility lacks expected amenities for the membership price.
Business reply on Google
Jack, thank you for leaving us a review. We offer a different type of gym that focuses on functional fitness which has been proven to be the best type of fitness for people and purposely don't have weight machines. We offer six squat racks and a lot of open space that those other gyms don't have. Plus you get access to a variety of amazing classes and instructors those other gyms don't offer. We're not for everyone and wanted to offer people an alternative from what is already in the area. Thank you for trying us.
Offensive content displayed on the business joke board
Business reply on Google
Thank for you for leaving a review and glad to hear you enjoyed the class. Our fitness jokes have been very popular with our members and is meant to put a smile on people's faces. The joke you are referring to does not disparage people who are prison but will be more mindful in the future.
Staff provided condescending and disrespectful service regarding a class time dispute.
Business reply on Google
I spoke to our front desk staff after our exchange and the confusion around the class time was the main issue. You mistakenly thought it was 5:45 when it was 5:30. They assumed you knew the right time and though you thought you were 1 minute late, you were actually 16 minutes late. Our staff mistakenly just said you were late and did not clarify how late you actually were. We have advised our staff to be more clear and concise in the future and apologize for your frustration.