Frontier Airlines

Airline forced unnecessary baggage fees and falsely claimed customer canceled flight

Gate staff provided poor customer service and lacked empathy.

Flight was delayed multiple times and ultimately cancelled

Significant flight delays and extended time spent waiting on the aircraft.

Staff aggressively enforcing baggage size policies to collect extra fees.

Flight was delayed for six hours and subsequently cancelled.

Lack of communication and compassion from airline staff

Airline failed to process refund to correct bank account

Flight crew timeout and inefficient ground staff processing caused significant delays.

Customer denied boarding due to website errors and lack of staff.

Check-in system prevented boarding despite flight delay notification

Staff denied baggage check-in despite arriving before the stated cutoff time.

Vouchers cannot be applied to taxes and fees on flights.

Seven hour flight delay and inadequate compensation for lost expenses.

Airline refused to refund or reschedule flight due to family illness

Frontier charged a cancellation fee despite a hurricane flight cancellation.

Flight delayed due to broken bathroom and poor airline policies.

Significant flight delays and poor staff communication during travel.

airline failed to provide promised flight vouchers and lacks customer support

unstaffed check-in counter and rude customer service interaction