Frontier Airlines

Staff failed to provide alternative check-in options and detailed receipts.

Staff refused to check in passengers until two hours before flight.

Flight cancellations and lack of passenger support during delays

Flight delayed over twelve hours with poor communication and assistance

Flight delayed sixteen hours due to lack of crew and poor communication.

Airline stranded passengers and failed to provide adequate support or communication

Flight delays, lack of communication, and significant unexpected travel expenses.

The airline mishandled luggage and provided poor customer service.

Airline forced unnecessary baggage fees and falsely claimed customer canceled flight

multiple flight delays and a last minute cancellation

Gate staff provided poor customer service and lacked empathy.

Staff closed gate early and offered poor rebooking options.

Airline significantly delayed flight causing disruption to vacation plans.

Flight was delayed multiple times and ultimately cancelled

Significant flight delays and extended time spent waiting on the aircraft.

Flight delays, misleading amenities, and poor staff communication during travel.

Staff unable to provide information and frequent flight delays.

Airline canceled flights repeatedly and failed to provide requested refunds.

Airline reassigned pre-paid seats and separated family members during flight.

Staff aggressively enforcing baggage size policies to collect extra fees.