Between really bad and never again.total experiences
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Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff harassed a customer over dog walking on the sidewalk.
Employee hung up on the customer during a phone call.
Customer parking spots were fully occupied despite low bank traffic.
Bank vehicle's high beams caused temporary vision impairment to driver.
Customer service is perceived as cold and impersonal.
Bank staff refused to open account despite valid legal documentation provided.
limited branch and ATM availability outside of San Antonio
excessive bank fees and poor customer service experiences
The bank website lacks the functionality to send wire transfers.
Inconsistent account management policies based on customer account balance.
The bank offers extremely low interest rates on checking accounts.
Bank reported a customer for not using traditional banking services.
Customer experienced poor service and disrespect while opening a checking account.
Employee allegedly discriminates against applicants and fails to review applications…
The building design failed to meet expectations regarding height and aesthetics.
The bank provides poor service for loans and savings accounts.