Frost Bank

Staff harassed a customer over dog walking on the sidewalk.

Employee hung up on the customer during a phone call.

Customer parking spots were fully occupied despite low bank traffic.

Bank tellers consistently process deposit amounts incorrectly.

Bank vehicle's high beams caused temporary vision impairment to driver.

Customer service is perceived as cold and impersonal.

Drive-thru teller provided poor customer service and lacked professional greeting.

Bank staff refused to open account despite valid legal documentation provided.

Tellers are inefficient and frequently fail to process deposits correctly.

The bank location was closed despite online information indicating it was open.

Business banker failed to respond to customer inquiries.

Personal banker was unhelpful and insulting during account setup.

limited branch and ATM availability outside of San Antonio

excessive bank fees and poor customer service experiences

The bank website lacks the functionality to send wire transfers.

Inconsistent account management policies based on customer account balance.

Staff was rude and notary services were refused for important documents.

Customer alleges discriminatory refusal of service by bank staff

Poor customer service at this specific bank location

Bank failed to provide requested loan information after branch visit.