Gentle Giant Moving Company

Business reply on Google

Hi Dean, thank you for the feedback. We’ve been trying to reach you by phone and email to discuss these concerns, but haven’t had any luck getting in touch. We’d appreciate the opportunity to speak with you directly and see if we can help resolve the issue. Please feel free to contact our Quality Control team at 617-806-1088 when you’re available.

Business reply on Google

Hi Joshua — we take feedback like this very seriously, so I looked into it right away. I’m not able to find a record of a quote request or call under your name, which makes me wonder if there may have been a dropped call or a misdial. Either way, if someone reached out to us and felt dismissed, that’s not the experience we aim to provide. If you’re open to it, I’d appreciate the opportunity to connect directly and understand what happened. You can reach me at (704) 376-2338 and I’ll personally make sure you receive the professional service we’re known for.

Business reply on Google

Thank you Bobby for taking the time to share your feedback with us. We appreciate you speaking with us and attempting to find an amiable resolution to your concerns. Again we sincerely apologize your experience with our Sales and Quality Control team was not the level of customer service that we expect from our employees nor what you deserved. Feedback is vital to growth, please know the information provided will be used to coach and develop the skill set of our Giants. Respectfully Yours, Gentle Giant Moving & Storage