Gentle Giant Moving Company
🔧 Home Services · 506 2nd Ave Ste 1400 · Seattle
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Furniture was reassembled incorrectly and damaged during the move.
Misleading insurance upselling and unreasonable wait time charges during move.
Business reply on Google
Thank you for taking the time to share your feedback, Ingrid. We're sorry to hear that this move did not meet the standard you've come to expect after trusting Gentle Giant with multiple moves over the years. We understand that moving can be stressful, and we're disappointed that aspects of your experience left you feeling frustrated. We appreciate you sharing your perspective, as feedback from longtime customers is especially valuable to us. Thank you again for your business over the years, and we wish you all the best in your new home.
Moving truck blocked access to the freight elevator
Business reply on Google
Hi Sander – thank you for taking the time to share this feedback. We understand how frustrating that situation must have been for others trying to access the freight elevator, and we appreciate you bringing it to our attention. We’ve reviewed the incident internally and have spoken with the driver in a constructive manner as part of ongoing training and coaching. Situational awareness and minimizing disruption in busy urban buildings are important expectations for our crews, and feedback like yours helps us reinforce those standards and continue improving. While we understand you were not directly using our moving services, we still take concerns from the broader community seriously and appreciate you making us aware of the issue.
Staff member was argumentative and unprofessional during the consultation process.
The customer experienced issues with the moving service provided.
Business reply on Google
Thank you, Tim.
The final moving cost significantly exceeded the initial estimate.
movers damaged flooring and handled equipment carelessly
Business reply on Google
Ben, we appreciate your feedback. Our customer service team has reached out to help resolve any issues that we can to your satisfaction. Please be in touch at your soonest convenience.
company failed to return deposit and provided inaccurate cost estimates
Business reply on Google
John, thank you for the feedback and apologies for them miscommunication on the deposit. It should be refunded to your account as of now.