Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle sustained damage while at the shop and management refused responsibility.
Technician overinflated the tire and failed to check other tires.
Business reply on Google
Hello, Judy. We are very sorry to hear that we didn't meet your needs doing your recent visit with us. We are not happy to hear that this matter was not resolved for you. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We would like to know more from you about your recent visit and determine what options are available at this time. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have cause you. Thank you!
Staff lied about performing requested tire rotation service.
Business reply on Google
Thank you for reaching out to us. We are sorry to hear that you did not have a great experience with us during your most recent visit. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We hope you give us another chance to show you we can do better. If you have any other questions or concerns about your recent visit, please feel free to contact us directly at 1-800-321-2136. We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. Thank you!
customer suspects unnecessary repairs or failure to perform maintenance
Business reply on Google
Thank you for reaching out to us. We are sorry to hear that you feel that way, Zachary. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have cause you. Thank you!
Vehicle service was not completed by the promised time.
Business reply on Google
We offer you our sincerest apologies that this matter took place during your recent visit with us, Diego. We know your time is very important and we're not happy to hear your travel plans were disrupted. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. Please know that we will continue to work on providing great service. We hope you give us another chance to show you we can do better. If you have any further questions or concerns, you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
The service center failed to begin work within the promised timeframe.
Mechanics caused additional damage and failed to resolve the oil leak.
Business reply on Google
Thank you for reaching out to us, Anna. We are sorry to hear that you did not have a great experience with us during your most recent visit and that you're this matter wasn't resolved for you. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We hope you give us another chance to show you we can do better. Can you please contact us at 1-800-321-2136 as we would like to get this matter resolved. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Excessive labor charges for a simple spark plug replacement service.
Technicians scratched vehicle wheels and management refused to accept responsibility.
Staff refused service for a scheduled appointment regarding a tire leak.
Business reply on Google
Hello, Julie. We appreciate you reaching out to us about your recent matter. We offer you our sincerest apologies that this matter took place during your recent visit and that this matter was not resolved for you. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We would like to speak to you directly about your recent visit with us so that we may determine the next best steps in resolving this matter for you. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have caused you. Thank you!
Staff provided dishonest repair advice and pressured customer into unnecessary purchases.
Business reply on Google
Thank you for reaching out to us. We are sorry to hear that you did not have a great experience with us during your most recent visit and that this matter wasn't resolved for you. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We hope you give us another chance to show you we can do better. If you have any further questions or concerns, you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
The business attempted to overcharge for an unnecessary tire replacement.
Business reply on Google
Hello, Ely. Thank you for sharing your recent visit with us. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. We are sorry to hear that you were not satisfied with pricing. We understand your concern about price. Please Know that costs are estimates and may vary based on tax, disposal, diagnostic fees, installation fees, and current global inflation, etc. We would like to address any pricing concerns or questions that you may have. Can you please call us at 1-800-321-2136? We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Staff member exhibits rude and aggressive behavior toward customers.
Business reply on Google
Thank you for sharing your recent experience with us, Kailyn . We are not happy to hear that you feel that way. We always want your travel with us to go smoothly. Please know that customer service is our number one priority, and we apologize if that is not what you received. We would like to speak to you directly as we would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We look forward in speaking with you. We apologize for any inconvenience this may have caused you. Thank you!
customer waited fifteen minutes without being assisted by staff
Staff member ignored customer and displayed unprofessional behavior regarding tire sales.
Business reply on Google
We offer you our sincerest apologies that this matter has took place during you recent visit with us, Brenesha. We know your time is very important and we're not happy to hear your travel plans were disrupted. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. Please know that we will continue to work on improving time. If you have any further questions or concerns you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Staff refused to inspect tire and recommended unnecessary replacement.
Business reply on Google
Thank you for writing to us, Nancy. We are sorry to hear that we didn't meet your expectations during your recent visit. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. We would like to look into this matter and get this resolved. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:00 am and 5:00 pm EST. We apologize for any inconvenience this may have cause you. Thank you!
Firearm went missing from vehicle during a service appointment
Technician failed to replace both fuel filters on the diesel truck.
Business reply on Google
We are sorry to hear that we didn't meet your expectations during your recent visit, TJ. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. We would like to look into this matter and get this resolved. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:00 am and 4:00 pm EST. We apologize for any inconvenience this may have cause you. Thank you!
Technician provided a dishonest diagnosis to upsell unnecessary tire replacements.
The business attempted to overcharge for labor costs.
Business reply on Google
Thank you for bringing this to our attention, John. We would like to look into this matter for you. Please give us a call at 1-800-321-2136 ext 5 between the hours of 8:30 am and 5:45 pm EST Monday through Friday. Your claim number is 1650810.