Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to allow purchase of a bag with EBT funds.
Business reply on Google
We would really like to understand more about what happened and who you talked to. Please call the store and ask for Dave. Or we can PM you with his cell phone number. We want to clear up this misunderstanding. Thank you.
Poor lighting and leaking refrigeration systems create hazardous shopping conditions.
Business reply on Google
Hi Lori, Thank you for your feedback. Your opinion really matters to us. We would love to sit down with you and discuss what we can do to make your shopping experience better and more convenient. As a family owned business we are doing everything we can to keep the store in good repair. We have literally spent tens of thousands of dollars on our very old refrigeration system and are currently in the processing of trying to find a doable fix for the situation. We ask for your patience with our building’s little quirks and would like to assure you we are doing everything we can. If you would like to come in and speak with us, the owners, just let us know. We’d love to talk to you.
Store refused to honor the advertised price for a chicken product.
Business reply on Google
We always honor the price tag as long as it matches the actual item. It is easy to match the UPC code with the product. As you can imagine, people move price tags all the time trying to get a deal, and sometimes an old tag may have gotten left on the shelf. As owner we are committed to do everything humanly possible to assure that items are priced correctly. If the tag did not match the item's UPC, the law does not come into play, however I'm glad Steven offered to meet you in the middle. If the UPC's did match, I apologize and would like to make it right. If it happens again, ask the cashier to check if the UPS's match. I'm sorry you have not been able to reach us. We have two locations and split our time. If you would like, a manager can give you Dave's personal cell phone number. We would like to hear more about how this was handled. Thank you for alerting us to the probem!
The grocery store had no bags available for customers.
Business reply on Google
Knowing how many bags we need from week to week is sometimes a challange. We apologize. We hope you have been back and that we have done better.
The store frequently lacks basic everyday food items in stock.
customer felt harassed and unfairly profiled by store staff
Business reply on Google
We are very sorry you had a bad experience in the store today. We hope we can get to the bottom of the issues. Please come in and talk to Dave the owner. He will be in the store next week. I can personal message you his cellphone so you can reach him anytime. We need the input of our loyal customers so we can better train our employees. Please give us a chance to make it right.
Staff threatened customer and followed them to their vehicle
Business reply on Google
We would really like to hear from you about your visit. As a locally-owned family business customer opinions are very important to us. They can help us resolve your issue and improve training. Please call us anytime and ask for Dave.
Employees staring at customer in a discriminatory manner
Business reply on Google
Thank you for letting us know. Can you tell us what time you usually come in so we can do some training? We can understand how that may have been uncomfortable. There should, in general, be only one person at the security booth unless we have to review something and a manager needs to oversee. The booth is only there for the safety and security of our customers, employees and our livlihoods. I'm sure you can understand why something like that may be necessary this day and age, to ensure the safety and profitability of our family-owned business. I assure you that it is always our firm intention of only to protect our people and our assets. We hope that you can observe that with the diversity of our staff and our customer base that bigotry plays no part in our protection of our people and our assets. Thank you for your understanding. If you would like to discuss the issue further, please come in and speak with Dave, the owner.
Prices are higher than competing grocery stores.
Business reply on Google
We are disappointed that you are not finding the great deals that we are offering. We have many customers who say that they are seeing that value in their day to day, basket to basket shopping with us while getting a personal small business customer-service experience. We do everything we can to bring you the best deal out there and our regular customers appreciate it. The convenience of only needing to go one place in downtown--all while supporting locally-owned family business is an added value. We hope you try us again.
Store sold expired food causing illness and failed to clean spills.
Business reply on Google
Hello Michael, We are so sorry this happened. It is certainly not how we like to do business. Please come in to talk to the owner Dave. (you may want to call ahead to make sure he is in) We would love the opportunity to make this right. In general, our store policy is to require a receipt for returns, however, we have no problem if you ask for a manager and explain the situation. Exception can be made for extenuating circumstances. Our guarantee of selling safe and fresh products is definately a reason to make an exception. As an outlet we sometimes receive deli products that are close dated and we try very hard to ensure that we never sell expired product, but with thousands of items arriving in our store every day occasionally one may slip by. We really appreciate it when customers bring this to our attention so we can rectify it as quickly as possible! As for the other issues you mentioned, we would again encourage you to come in and speak with Dave. We do thank you for being a regular customer and hope that we can re-earn your trust--it is very important to us! We hope to hear from you soon.
The store is dirty and the products are poor quality.
Business reply on Google
Thank you for calling out our employee Dan. He is a great employee. We are sorry that you did not find the store to your liking. We are known for being a very clean and well-organized store. There are many comments to that fact. We (the owners) were both in the store yesterday and worked along side our many devoted employees, cleaning and organizing the store. We guarantee all of our products and if anyone is not satisfied with any of our merchandise they are encouraged to bring it back for a full refund. We are not sure who you are addressing when you say "gentlemen" but we are a husband and wife team (family-owned business) who take great pride and care to bring quality products and amazing prices in a time where that is very hard to find. Just a bit of information you may not have, a few of our lights are turned off in the afternoon to save on resources during the peak electricity hours. We realize it is an issue for some people and are still debating if that is something we should change. Many of our customers appreciate our saving energy, but we appreciate your feedback. If something else happened in the store to displease you, we would love to sit down and visit with you to d
Cashier refused to honor a rewards card due to smudged stamps.
Business reply on Google
We appreciate you letting us know about your frustration. We have redesigned the card and will be getting punchers so the visits will be easier to count. If you bring in the card we will give you the amount you are owed.
Prices are higher than regular grocery stores.
Business reply on Google
Hello, We would love to visit with you about your experience. Our store is diligent in keeping our prices in line with the Grocery Outlet suggested retail. We do not raise prices higher than any other Grocery Outlet, and we have a report that we check weekly to ensure our prices are as low as possible. There are many customer reviews that claim they appreciate our prices and the deals they find. We would be interested to see which items you purchased so we can see if there was a problem. We hope you give us another chance, so you don't miss out on the great deals found every day.
The store provides an insecure bicycle rack prone to theft.
Long wait times and unsafe environment due to uncontrolled dog
Business reply on Google
Marie, we would love to sit down with you and discuss your experiences with you. Please email us at your earliest convenience to set up a time to meet or have a phone conversation Our customers’ opinions matter.
An employee was rude and failed to perform job duties.
Business reply on Google
We would appreciate a conversation so we could address the issue further. Please come in or call at your earliest convenience and ask for Dave.
store lacks customer restrooms and clear price tags
Business reply on Google
Did you ask to speak to a manager or the owner? That is always an option.
products have missing or incorrect price tags at checkout
The store had a very limited selection of meat and seafood.