Grocery Outlet
🛒 Retail & Products · 5 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Store uses facial recognition technology that invades customer privacy
Lack of shopping baskets, slow service, and no grocery bags available.
Business reply on Google
We are truly sorry to see your one-star rating. We sincerely appreciate you taking the time to provide us with feedback, as it helps us identify areas where we need to improve. We are disappointed that your recent visit did not meet your expectations, and we apologize for any negative experience you had. We would love the opportunity to surprise you on a future visit.
Staff refused to allow purchase of a bag with EBT funds.
Business reply on Google
We would really like to understand more about what happened and who you talked to. Please call the store and ask for Dave. Or we can PM you with his cell phone number. We want to clear up this misunderstanding. Thank you.
Reduced product variety and availability after store reorganization.
The store sells rotten and expired produce.
Owner was rude to customer regarding high product prices
lack of queue management during checkout process
staff members refuse to assist customers with bagging groceries
Employee harassed customer while management failed to intervene.
Poor lighting and leaking refrigeration systems create hazardous shopping conditions.
Business reply on Google
Hi Lori, Thank you for your feedback. Your opinion really matters to us. We would love to sit down with you and discuss what we can do to make your shopping experience better and more convenient. As a family owned business we are doing everything we can to keep the store in good repair. We have literally spent tens of thousands of dollars on our very old refrigeration system and are currently in the processing of trying to find a doable fix for the situation. We ask for your patience with our building’s little quirks and would like to assure you we are doing everything we can. If you would like to come in and speak with us, the owners, just let us know. We’d love to talk to you.
Frozen hamburger meat is freezer burnt and discolored.
Store refused to honor the advertised price for a chicken product.
Business reply on Google
We always honor the price tag as long as it matches the actual item. It is easy to match the UPC code with the product. As you can imagine, people move price tags all the time trying to get a deal, and sometimes an old tag may have gotten left on the shelf. As owner we are committed to do everything humanly possible to assure that items are priced correctly. If the tag did not match the item's UPC, the law does not come into play, however I'm glad Steven offered to meet you in the middle. If the UPC's did match, I apologize and would like to make it right. If it happens again, ask the cashier to check if the UPS's match. I'm sorry you have not been able to reach us. We have two locations and split our time. If you would like, a manager can give you Dave's personal cell phone number. We would like to hear more about how this was handled. Thank you for alerting us to the probem!
The grocery store had no bags available for customers.
Business reply on Google
Knowing how many bags we need from week to week is sometimes a challange. We apologize. We hope you have been back and that we have done better.
The store frequently lacks basic everyday food items in stock.
Staff are unfriendly and refuse to assist with bagging groceries.
customer felt harassed and unfairly profiled by store staff
Business reply on Google
We are very sorry you had a bad experience in the store today. We hope we can get to the bottom of the issues. Please come in and talk to Dave the owner. He will be in the store next week. I can personal message you his cellphone so you can reach him anytime. We need the input of our loyal customers so we can better train our employees. Please give us a chance to make it right.
items ring up at higher prices than marked on the shelf
Customers are bringing dogs into the grocery store.
Employee was rude and threw groceries while refusing to bag them.
Cashier was rude and yelled at the customer during checkout.