Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer wallet stolen and management refused to review security footage.
Staff member mishandled groceries and provided poor customer service.
Business reply on Google
We are sorry to see that this was your experience with us. We've shared your feedback with our Partners. If you would like to follow up with us on this, please call 1-800-432-3113 from 8 a.m. to 5 p.m. CST Monday through Friday to speak with a Partner.
Security guard rudely demanded customer leave the store while eating.
Business reply on Google
Please know your feedback will be shared with the store, but if you’d like to discuss this further, please call us at 1-800-432-3113 M-F from 8 a.m. to 5 p.m. CST to speak with a Partner.
Cashiers are rude and inattentive to customers.
Business reply on Google
We are sorry to hear this and would like to make sure this is looked into. Please reach us at 1-800-432-3113 M-F 8a-5p. Our Partners are happy to assist. Thank you.
Cashier was rude and unprofessional regarding bag count and weighing items.
Business reply on Google
We’re sorry to hear about this, rest assured, we make our Store Leaders aware. If you’d like to discuss this further, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST M-F.
Long wait times due to restrictive self-checkout item limits
Business reply on Google
We are sorry to see this was your experience with us, Jessica. We appreciate hearing from our customers to know what we could be doing better. We will be sure to share your feedback with our Partners.
The brisket portion and quality did not meet expectations.
Business reply on Google
Thank you for bringing this to our attention, Abu. We’re disappointed to hear the brisket and overall experience did not meet expectations. We take feedback like this seriously, and it will be shared with the store for improvement. If you would like to speak with a Partner, please call us at 1-800-432-3113 from 8 a.m. to 5 p.m. CST, Monday through Friday.
Items are consistently missing from curbside pickup orders.
Business reply on Google
Hello! Thank you for letting us know, China. We'd love to learn a little more so we can share your comments with the team. If you'd like to chat a little further, please call us from 7 a.m. to 10 p.m. daily at 1-855-803-0611, and we would be happy to help.
Customer experienced profiling and dismissive management during a store visit.
Business reply on Google
At H-E-B, we do not condone discrimination of any kind. We’re sorry to hear this and are concerned. We’d like to follow up with you, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST, Monday to Friday.
Staff were obstructive and displayed rude behavior toward the customer.
Business reply on Google
Hi, Daniel. Thanks for bringing this to our attention. Please reach us at 1-800-432-3113 M-F 8a-5p. Our Partners will be happy to assist. Thank you.
The store charges customers for grocery bags.
Business reply on Google
Thank you for letting us know what you experienced, knowing what we can be doing better helps us improve. If you’d like to discuss this further, please give us a call at 1-800-432-3113 M-F from 8 a.m. to 5 p.m. CST.
Customer reports being followed by security and aggressive cart driving
Armed security guards are harassing customers at multiple store locations.
Staff blocked aisles and improperly bagged groceries resulting in missing items.
Business reply on Google
We are sorry to see that this was your experience with us. We've shared your feedback with our Partners.
Cart wipes are unavailable at the store entrance.
Business reply on Google
Thank you for bringing this to our attention, Angelle. We'll be sure to follow up with our team to address this accordingly.
Customers experienced food poisoning symptoms after consuming eggs purchased from the…
Business reply on Google
We are sorry to see that this was your experience with us. We've shared your feedback with our Partners. If you would like to follow up with us on this, please call 1-800-432-3113 from 8 a.m. to 5 p.m. CST Monday through Friday to speak with a Partner.
Purchased fruit trays contained mold shortly after purchase.
Business reply on Google
We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST, Monday to Friday, and one of our Partners will be able to help.
Purchased beef shanks were mostly fat and prepared food was soggy.
The customer received the incorrect product instead of the ordered cheese.
Business reply on Google
We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST and one of our Partners will be able to help.
Store is cluttered with trash and debris creating navigation hazards.
Business reply on Google
Thank you for taking the time to write the review! We will be sharing this with our team and Store Leaders!