H-E-B
🛒 Retail & Products · 9 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Limited sushi selection and poor quality of prepared food items.
Business reply on Google
We’re sorry to hear about this, rest assured, we make our Store Leaders aware. If you’d like to discuss this further, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST M-F.
Customer wallet stolen and management refused to review security footage.
The alkaline water at the store tastes poor.
Business reply on Google
Thank you for letting us know what you experienced, knowing what we can be doing better helps us improve. If you’d like to discuss this further, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST.
Staff member mishandled groceries and provided poor customer service.
Business reply on Google
We are sorry to see that this was your experience with us. We've shared your feedback with our Partners. If you would like to follow up with us on this, please call 1-800-432-3113 from 8 a.m. to 5 p.m. CST Monday through Friday to speak with a Partner.
Gas station kiosk touchscreen is unresponsive and food quality is poor.
Business reply on Google
We are concerned about what you experienced and want to follow up with you. Please call us at your earliest convenience at 1-800-432-3113. Our Partners will be available 8 a.m. to 5 p.m. CST, Monday to Friday.
Security guard rudely demanded customer leave the store while eating.
Business reply on Google
Please know your feedback will be shared with the store, but if you’d like to discuss this further, please call us at 1-800-432-3113 M-F from 8 a.m. to 5 p.m. CST to speak with a Partner.
unsafe parking lot and aggressive customer behavior inside the store
Business reply on Google
Thank you for reaching out, Zenaida. Safety is our top priority and we're concerned about the experiences you've had. Please know that we're sharing your feedback with the right Partners, but if you'd like to discuss this further, don't hesitate to give our team a call at 1-800-432-3113 from 8 am to 5 pm, Monday through Friday. One of our Partners will be there to help.
Bakery failed to provide correct cake filling and quality.
Business reply on Google
We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST, Monday to Friday, and one of our Partners will be able to help.
Inconsistent enforcement of check cashing policies by store staff
Business reply on Google
We hate to let you down, Amber - we're sharing your feedback about your experience with the right Partners, but if you'd like to discuss this further, don't hesitate to give our Customer Relations team a call at 1-800-432-3113 from 8 am to 5 pm, Monday through Friday. One of our Partners will be there to help.
Cashiers are rude and inattentive to customers.
Business reply on Google
We are sorry to hear this and would like to make sure this is looked into. Please reach us at 1-800-432-3113 M-F 8a-5p. Our Partners are happy to assist. Thank you.
Store hours have been reduced and entry denied near closing time.
Business reply on Google
Thank you for leaving a review, Joel! We appreciate hearing from our customers about what we could do better. We will be sure to share your feedback with our Partners.
Bakery failed to follow specific instructions for a custom cake order.
Business reply on Google
Thank you for letting us know what you experienced, knowing what we can be doing better helps us improve. If you’d like to discuss this further, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST.
Cashier was rude and unprofessional regarding bag count and weighing items.
Business reply on Google
We’re sorry to hear about this, rest assured, we make our Store Leaders aware. If you’d like to discuss this further, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST M-F.
Customer physically handled by security after issues with broken checkout machine
Business reply on Google
We’re sorry that you had this experience while shopping with us and are concerned. We’d like to follow up with you, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST.
Employee was rude and unhelpful during a transaction.
Business reply on Google
We are sorry to see that this was your experience with us. We've shared your feedback with our Partners. If you would like to follow up with us on this, please call 1-800-432-3113 from 8 a.m. to 5 p.m. CST Monday through Friday to speak with a Partner.
Cashiers ignored the customer and freezer section was out of order.
Business reply on Google
We’re sorry to hear about this, rest assured, we make our Store Leaders aware. If you’d like to discuss this further, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST M-F.
staff failed to assist with bagging groceries at the register
Business reply on Google
We are sorry to see that this was your experience with us. We've shared your feedback with our Partners. If you would like to follow up with us on this, please call 1-800-432-3113 from 8 a.m. to 5 p.m. CST Monday through Friday to speak with a Partner.
Manager displayed unprofessional and discriminatory behavior toward a customer.
Business reply on Google
At H-E-B, we do not condone discrimination of any kind. We're concerned about the experience you witnessed and want to be sure a Partner is in touch with you to discuss it further. Please give our Customer Relations team a call at 1-800-432-3113 from 8 am to 5 pm, Monday through Friday. One of our Partners will be there to help.
Staff failed to bag eggs and did not assist with missing items.
Business reply on Google
We are sorry to see that this was your experience with us. We've shared your feedback with our Partners. If you would like to follow up with us on this, please call 1-800-432-3113 from 8 a.m. to 5 p.m. CST Monday through Friday to speak with a Partner.
unsanitary presence of non-service dogs inside the grocery store
Business reply on Google
Thank you for reaching out, Cissy. Per H-E-B policy, only service animals are permitted in our stores - we'll be following up with the right Partners to ensure this policy is being properly enforced.