Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Store hours have been reduced and entry denied near closing time.
Business reply on Google
Thank you for leaving a review, Joel! We appreciate hearing from our customers about what we could do better. We will be sure to share your feedback with our Partners.
staff failed to assist with bagging groceries at the register
Business reply on Google
We are sorry to see that this was your experience with us. We've shared your feedback with our Partners. If you would like to follow up with us on this, please call 1-800-432-3113 from 8 a.m. to 5 p.m. CST Monday through Friday to speak with a Partner.
Limited selection of organic and healthy product alternatives
Business reply on Google
Thank you for letting us know what you experienced, knowing what we can be doing better helps us improve. If you’d like to discuss this further, please give us a call at 1-800-432-3113 M-F from 8 a.m. to 5 p.m. CST.
Employee refused to cash a payroll check without sufficient justification.
Business reply on Google
We are concerned about what you experienced in-store and want to follow up with you. Please call us at your earliest convenience at 1-800-432-3113. Our Partners will be available 8 a.m. to 5 p.m. CST to help look into this matter.
Employee refused to serve customer until stocking tasks were completed.
Business reply on Google
We are sorry to see this was your experience with us, Aurelio, and we've shared your feedback with our Partners. If you would like to follow up with us on this, please call 1-800-432-3113 from 8 a.m. to 5 p.m. CST Monday - Friday to speak with a Partner.
Cashier refused to honor a valid store promotion for WIC customers
Business reply on Google
We’re sorry to see this and will be sharing it with the Store Leaders. If you’d like to discuss this further, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST M-F.
Inaccessible pharmacy items prevent purchase of necessary medical supplies.
Business reply on Google
We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST, Monday to Friday, and one of our Partners will be able to help.
Staff were rude and refused to process a manual card payment.
Business reply on Google
Thank you for letting us know what you experienced, Leticia. Knowing what we can be doing better helps us improve. If you’d like to discuss this further, please give us a call at 1-800-432-3113 Monday – Friday from 8 a.m. to 5 p.m. CST.
Limited product selection compared to other store locations
Business reply on Google
Please know your feedback will be shared with the store, but if you’d like to discuss this further, please call us at 1-800-432-3113 from 8 a.m. to 5 p.m. CST to speak with a Partner.
Store is dirty with poor maintenance and limited product availability.
Business reply on Google
We are sorry to see this and would like to help. Any feedback is greatly appreciated to know what we can do better. If you’d like to discuss this further, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST M-F.
Poor customer service and limited product selection at this location.
Business reply on Google
Thank you for letting us know what you experienced, knowing what we can be doing better helps us improve. If you’d like to discuss this further, please give us a call at 1-800-432-3113 M-F from 8 a.m. to 5 p.m. CST.
Prescription was not ready after long wait and staff were rude.
Business reply on Google
Dorotel, we’re very sorry for the delay and the frustration you experienced at the pharmacy. We strive for excellent service and clearly fell short here. Please call us at 1-800-432-3113 from 8 a.m. to 5 p.m. CST M-F so we can address this situation and work to make it right.
rancid oil used in fries caused a physical reaction
Business reply on Google
We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST, Monday to Friday, and one of our Partners will be able to help.
The store floors and self-checkout registers were dirty.
Business reply on Google
We take our stores' cleanliness seriously and appreciate you bringing this to our attention. We've shared your feedback with our Partners to address this.
Poor produce quality and leaking milk containers at this location.
Business reply on Google
We are sorry to see this was your experience with us, Britton. We appreciate hearing from our customers to know what we could be doing better. We will be sure to share your feedback with our Partners.
Staff exhibited aggressive and harassing behavior toward a customer regarding store…
Business reply on Google
Good Morning, Aaron. At H-E-B, we don't condone discrimination of any kind. We'd be happy to listen if you'd like to discuss this further but rest assured your feedback will be shared with the team. We're available Monday - Friday at 1-800-432-3113 from 8 a.m. to 5 p.m. CST.
Cockroach found in deli sandwich at checkout
Business reply on Google
Oh no! We are sorry to hear about your experiences but appreciate you bringing this to our attention!
Store lacks baskets, has dirty carts, and limited product selection.
Business reply on Google
We’d love to learn more about your experience. If you’d like to discuss this further, please give us a call at 1-800-432-3113 from Mon-Fri 8 a.m. to 5 p.m. CST and we’d love to share your feedback with the store.
The store frequently lacks ingredients to prepare breakfast biscuits.
Business reply on Google
Thank you for letting us know what you experienced, knowing what we can be doing better helps us improve.
Store has poor product selection, dirty facilities, and long wait times.
Business reply on Google
We’re sorry to see this and would like to follow up with you, Ray. At your convenience, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST and one of our Partners will be able to help.