Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Inconsistent enforcement of check cashing policies by store staff
Business reply on Google
We hate to let you down, Amber - we're sharing your feedback about your experience with the right Partners, but if you'd like to discuss this further, don't hesitate to give our Customer Relations team a call at 1-800-432-3113 from 8 am to 5 pm, Monday through Friday. One of our Partners will be there to help.
unsanitary presence of non-service dogs inside the grocery store
Business reply on Google
Thank you for reaching out, Cissy. Per H-E-B policy, only service animals are permitted in our stores - we'll be following up with the right Partners to ensure this policy is being properly enforced.
Store sells moldy fruit and management ignores quality control concerns.
Business reply on Google
We are concerned about what you experienced and want to follow up with you. Please call us at your earliest convenience at 1-800-432-3113. Our Partners will be available M-F 8 a.m. to 5 p.m. CST to help look into this matter.
Store baskets were filthy and manager was unprofessional regarding hygiene concerns.
Business reply on Google
We're concerned about your experience and want to be sure a Partner is in touch to discuss this further. Please give our Customer Relations team a call at 1-800-432-3113 from 8 am to 5 pm, Monday through Friday. One of our Partners will be there to help.
Staff repeatedly questioned customer about item count at self checkout.
Business reply on Google
We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 M-F from 8 a.m. to 5 p.m. CST and one of our Partners will be able to help.
The store is selling rotten produce at inflated prices.
Business reply on Google
We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST, Monday to Friday, and one of our Partners will be able to help.
Store sold spoiled chicken and failed to offer customer compensation
Customer was banned from the store without a stated reason.
Business reply on Google
We are concerned about what you experienced in-store and want to follow up with you. Please call us at your earliest convenience at 1-800-432-3113. Our Partners will be available Monday – Friday from 8 a.m. to 5 p.m. CST to help look into this matter.
Employee mishandled groceries and made unprofessional comments to the customer.
Business reply on Google
Please know your feedback will be shared with the store, but if you’d like to discuss this further, please call us at 1-800-432-3113 M-F from 8 a.m. to 5 p.m. CST to speak with a Partner.
Manager exhibits rude behavior and discriminatory conduct toward customers.
Business reply on Google
We never want our customers to feel singled out or unwelcome, and we appreciate you letting us know what you've experienced. We'll be sharing this with the store, but if there are any other details you'd like to share with us, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST Monday - Friday to speak with a Partner.
Employee yelled at customer and pushed their shopping basket.
Business reply on Google
We're concerned about the experience you had and would like to learn more. If you'd like to share more details with us so we can get this addressed, please give us a call at 1-800-432-3113 from 8 am to 5 pm CST Monday through Friday. One of our Partners will be there to help.
The store sold an empty propane tank and lacks inventory.
Business reply on Google
Thank you for letting us know what you have experienced. If you’d like to discuss this further, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST M-F.
Staff was rude to a customer and management ignored the complaint.
Business reply on Google
We are concerned about what you experienced and want to follow up with you, Angelina. Please call us at your earliest convenience at 1-800-432-3113. Our Partners will be available from 8 a.m. to 5 p.m. CST to help look into this matter.
The store failed to honor their product quality guarantee.
Business reply on Google
We’re sorry that you had this experience while shopping with us, and are concerned. We’d like to follow up with you, can you please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST.? We will look into this further.
The store entrance was dirty and lacked proper maintenance.
Business reply on Google
We're sorry to hear the front entrance wasn't cleaned, Brian, and we will be looking into this immediately so it can be addressed. Thank you for the heads up.
Insufficient number of open checkout lanes causing long wait times.
Business reply on Google
Hi, Chris. Thank you for letting us know what you experienced, knowing what we can be doing better helps us improve. If you’d like to discuss this further, please give us a call at 1-800-432-3113 from 8 am to 5 pm (Monday - Friday).
Staff were rude and inattentive during the checkout process.
The store is overcrowded and requires a facility remodel.
Customer forced to clean dirty rental equipment and experienced poor service.
inaccurate register pricing and failure to enforce express lane item limits