Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to bag eggs and did not assist with missing items.
Business reply on Google
We are sorry to see that this was your experience with us. We've shared your feedback with our Partners. If you would like to follow up with us on this, please call 1-800-432-3113 from 8 a.m. to 5 p.m. CST Monday through Friday to speak with a Partner.
Employee failed to wash hands after using the restroom
Business reply on Google
Thank you for sharing your latest experience with us. We'll be sure to pass along your feedback with the team.
Cashier was unfriendly and appeared to be in a hurry.
price discrepancy between produce scale and register scale
Business reply on Google
We appreciate hearing from our customers to know what we could be doing better. Please know your feedback will be shared with the store and addressed.
Damaged produce, broken eggs, compromised packaging, and observed criminal activity.
Business reply on Google
We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST, Monday to Friday, and one of our Partners will be able to help.
Food poisoning caused by improperly refrigerated ready meals
Business reply on Google
We are concerned about what you experienced in-store and want to follow up with you. If you’d like to discuss this further, please give us a call at 1-855-803-0611 (Mon.-Fri. & weekends 8a-8p.)
Staff refused to process a cash load on a store card.
Business reply on Google
We are sorry to hear this and will be sharing your feedback with our Partners. Please reach us at 1-800-432-3113 M-F 8a-5p to speak with a Partner further. Thank you.
Staff failed to provide business hours for lost debit card inquiry.
Business reply on Google
Sorry to hear you are having trouble finding the information on Google, Shelby. You can check your store hours (along with the hours of operation of your Business Center) on H-E-B.com! The team is available Monday through Friday from 8:00 AM to 8:00 PM.
Long checkout lines due to insufficient open registers.
Manager displayed rude behavior and provided false information regarding store closing…
Business reply on Google
Hi Mary. This doesn't sound right, and we're sorry about your experience. We expect our shoppers to feel welcome and comfortable in their H-E-B and want to follow up with you. If you'd like to discuss this further, please call us. The team is available Monday – Friday at 1-800-432-3113 from 8 a.m. to 5 p.m. CST and would be happy to listen.
Broken air conditioning and spoiled produce at the grocery store.
Business reply on Google
Thank you for reaching out about these issues, Victoria! We're sharing your review with the Top Store Leaders so we can be sure we're getting these areas addressed. We appreciate you putting this on our radar!
Inconvenient store layout and lack of shopping baskets
Business reply on Google
Thanks for letting us know how we can improve the shopping experience for our evening customers! We'll share this with the right Partners.
Employees were rude and aisles are too narrow for carts.
Business reply on Google
Thanks for your feedback. We understand your frustration and are sharing your experience with our Partners. We appreciate your patience while we are renovating.
Staff neglected grocery delivery while socializing, causing potential food spoilage.
Business reply on Google
Thank you for letting us know what you experienced, Shon. Knowing what we can be doing better helps us improve. If you’d like to discuss this further, please give us a call at 1-800-432-3113 Monday – Friday from 8 a.m. to 5 p.m. CST.
Cashier displayed rude behavior and handled groceries aggressively.
Business reply on Google
We're sorry to hear this was your experience with us, Elizabeth. Please know your feedback will be shared with the store, but if you’d like to discuss this further, please call us at 1-800-432-3113 from 8 a.m. to 5 p.m. CST to speak with a Partner.
The store entrance has an unpleasant odor.
Business reply on Google
Thanks for bringing the smell to our attention, Michele! We appreciate hearing from our customers to know what we could be doing better. We've shared your concern with the right Partners to address.
Staff member was disrespectful and unhelpful during a technical issue.
Business reply on Google
We are sorry to see this was your experience with us, Lora. We will be sure to share your feedback with our Partners.
The store app failed to honor valid coupons at checkout.
Business reply on Google
We’d love to learn more about your experience. Please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST and we’d love to share your feedback with the store.
Pharmacy staff exhibited rude and condescending behavior toward customers.
Business reply on Google
We are concerned about what you experienced in-store and want to follow up with you. Please call us at your earliest convenience at 1-800-432-3113. Our Partners will be available Monday – Friday from 8 a.m. to 5 p.m. CST to help look into this matter.
Blocked aisles and staff failing to wear masks properly
Business reply on Google
We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 from 8 am to 5 pm (Monday - Friday) and one of our Partners will be able to help.