Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unsafe parking lot and aggressive customer behavior inside the store
Business reply on Google
Thank you for reaching out, Zenaida. Safety is our top priority and we're concerned about the experiences you've had. Please know that we're sharing your feedback with the right Partners, but if you'd like to discuss this further, don't hesitate to give our team a call at 1-800-432-3113 from 8 am to 5 pm, Monday through Friday. One of our Partners will be there to help.
Bakery failed to provide correct cake filling and quality.
Business reply on Google
We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST, Monday to Friday, and one of our Partners will be able to help.
Long wait time at bakery counter with unhelpful staff member.
Business reply on Google
We are sorry to see that this was your experience with us, Madison. We will be sure to share your feedback with our Partners. If you would like to follow up with us on this, please call 1-800-432-3113 from 8 a.m. to 5 p.m. CST Monday - Friday to speak with a Partner.
Checkout staff are rude and unhelpful to customers.
Business reply on Google
We are concerned about what you experienced and want to follow up with you. Please call us at your earliest convenience at 1-800-432-3113. Our Partners will be available 8 a.m. to 5 p.m. CST, Monday to Friday.
Groceries fell out of damaged curbside pickup bags.
Business reply on Google
We’re sorry to hear you had issues with your Curbside order. We’d like to look into this further, please give us a call at 1-855-803-0611 Mon.-Sun. 7a-8p.
The store temperature is uncomfortably cold for customers.
Business reply on Google
We appreciate hearing from our customers to know what we could be doing better. We’d like to follow up with you on this, please call 1-800-432-3113 from 8 a.m. to 5 p.m. CST to speak with a Partner.
frequent out of stock items and misleading product origin labeling
Store replaced national brands and staff are rude to customers.
Business reply on Google
We are sorry to see this was your experience with us, and we've shared your feedback with our Partners. If you would like to follow up with us on this, please call 1-800-432-3113 from 8 a.m. to 5 p.m. CST Monday - Friday to speak with a Partner.
Restroom cleaning process took an excessively long time
Business reply on Google
Hi, Vanessa. Thank you very much for the feedback and for taking some time out of your day to let us know about your visit. Rest assured that we're sharing your comment with the right Partner. Sorry for the inconvenience.
Employee improperly bagged items and displayed poor customer service.
Business reply on Google
We’re sorry to see this and will be sharing it with the Store Leaders. If you’d like to discuss this further, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST M-F.
Staff engaged in discriminatory behavior toward customers.
Business reply on Google
Thank you for reaching out. At H-E-B we do not condone discrimination of any kind and we're concerned to learn about your experience. We'd like to discuss this with you further. If you'd like to share more details, please give us a call at 1-800-432-3113 from 8 am to 5 pm CST Monday through Friday. One of our Partners will be there to help.
Curbside service is mislabeled and inaccessible for customers with disabilities.
Business reply on Google
Thank you for your feedback. We appreciate hearing from our customers to know what we could be doing better. We will be sure to share your feedback with our Partners.
Staff members are rude and unhelpful to customers.
Business reply on Google
Thank you for letting us know what you have experienced. If you’d like to discuss this further, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST M-F.
Employee is unfriendly and unhelpful
Business reply on Google
Please know your feedback will be shared with the store, but if you’d like to discuss this further, please call us at 1-800-432-3113 M-F from 8 a.m. to 5 p.m. CST to speak with a Partner.
The store temperature is uncomfortably cold due to a broken heater.
Business reply on Google
Thank you for bringing this to our attention, Shirley. We will be sure to address this with the team to review and address accordingly.
Deli staff refused to slice a product and provided inconsistent reasons.
Business reply on Google
We're sorry to hear this was your experience shopping with us, Laura. Please know your feedback will be shared with the store, but if you’d like to discuss this further, please call us at 1-800-432-3113 from 8 a.m. to 5 p.m. CST to speak with a Partner.
Customer experienced discriminatory behavior from staff and unhelpful management response.
Business reply on Google
Hi Luan! We don't tolerate discrimination of any kind and we are highly concerned about what you experienced. We want to follow up with you. At your earliest convenience, please give us a call at 1-800-432-3113 (from 8 am to 5 pm CST Monday through Friday) so we can discuss this with you further. One of our Partners will be there to help.
Foul odor and blocked aisles prevented access to products.
Business reply on Google
We’re sorry that you had this experience while shopping with us, and are concerned. We’d like to follow up with you, can you please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST.? We will look into this further.
Store has empty shelves and products contain unhealthy ingredients.
Business reply on Google
We’re sorry to see this and would like to follow up with you, Ignacio. At your convenience, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST and one of our Partners will be able to help.
Long wait time and lost paperwork at pharmacy
Business reply on Google
We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST and one of our Partners will be able to help.