Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Gas station kiosk touchscreen is unresponsive and food quality is poor.
Business reply on Google
We are concerned about what you experienced and want to follow up with you. Please call us at your earliest convenience at 1-800-432-3113. Our Partners will be available 8 a.m. to 5 p.m. CST, Monday to Friday.
Bakery failed to follow specific instructions for a custom cake order.
Business reply on Google
Thank you for letting us know what you experienced, knowing what we can be doing better helps us improve. If you’d like to discuss this further, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST.
Manager displayed unprofessional and discriminatory behavior toward a customer.
Business reply on Google
At H-E-B, we do not condone discrimination of any kind. We're concerned about the experience you witnessed and want to be sure a Partner is in touch with you to discuss it further. Please give our Customer Relations team a call at 1-800-432-3113 from 8 am to 5 pm, Monday through Friday. One of our Partners will be there to help.
Poor store layout and rude service at the express checkout.
Business reply on Google
We are sorry to see that this was your experience with us. We've shared your feedback with our Partners.
frequent unavailability of deli items and lack of management availability
Business reply on Google
Thank you for bringing this to our attention. We will be sure to follow up with the team to review and address this accordingly.
Employee failed to check inventory for an out of stock item
Checkout system failure and poor product quality in the grocery section.
Business reply on Google
We're glad to hear our team was able to provide exceptional service, Eddie! Thank you for sharing your recent experience with us!
Bakery product quality was poor and fell apart immediately.
Business reply on Google
Thank you for letting us know, Alexa. We’re sorry your bakery order didn’t turn out as expected and that the fix didn’t resolve things. Please contact us at 1-800-432-3113, Monday through Friday, 8 a.m. to 5 p.m. CST, so we can follow up with the store.
Produce items purchased recently have been consistently moldy.
Business reply on Google
We are concerned about what you experienced, Ashley, and want to follow up with you. Please call us at your earliest convenience at 1-800-432-3113. Our Partners will be available Monday – Friday from 8 a.m. to 5 p.m. CST to help look into this matter.
Manager refused to allow manual entry of EBT card information.
Business reply on Google
We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 M-F from 8 a.m. to 5 p.m. CST and one of our Partners will be able to help.
Poor staff service, improper bagging techniques, and expired products found.
Business reply on Google
Thank you for letting us know what you experienced, knowing what we can be doing better helps us improve. Please know your feedback will be shared with the store and addressed.
Consistent issues with grocery delivery service at this location.
Business reply on Google
We're sorry we let you down and we'd love to learn more about what happened so we can improve. If you'd like to share more details about your experiences, please don't hesitate to give us a call at 1-855-803-0611 (from 8 am to 8 pm daily).
Curbside service provides incorrect items and poor quality produce selection.
Business reply on Google
We're sorry to drop the ball like that, Vivian. If you'd like to chat further, we'd love to learn a little more about your order. Please give us a call, and a Partner will gladly listen. We're available at 1-855-803-0611 and look forward to helping however we can.
cashier and bagger mishandled and damaged grocery items
Business reply on Google
We're sorry to hear about your recent shopping experience with us. Please know your feedback will be shared with the store, but if you’d like to discuss this further, please call us at 1-800-432-3113 from 8 a.m. to 5 p.m. CST to speak with a Partner.
Cashier displayed unprofessional and rude behavior toward the customer.
Business reply on Google
We're sorry to hear this was your experience shopping with us, Sandra. Please know your feedback will be shared with the store, but if you’d like to discuss this further, please call us at 1-800-432-3113 from 8 a.m. to 5 p.m. CST to speak with a Partner.
Store sells rotten produce and wilted flowers with broken refrigeration units.
Business reply on Google
We’re sorry to see this and would like to follow up with you, Theo. At your convenience, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST and one of our Partners will be able to help.
Staff touched food with unwashed hands after handling money.
Business reply on Google
Thank you for your review, Nelida. We are sorry that the sandwich and baked potato were not up to par. We understand your concern regarding the cashier handling money and touching food. We will be sure to share this incident with our team. You can also call us at 1-800-432-3113 from 8 a.m. to 5 p.m. CST to speak with a Partner regarding your experience.
Staff failed to acknowledge customer at the meat department counter.
Business reply on Google
Hello Mr. King. We appreciate hearing from our customers to know what we could be doing better. Please know your feedback will be shared with the store and addressed, but if you’d like to discuss this further, please call us back to our Customer Relations at 1-800-432-3113 from 8 a.m. to 5 p.m. CST to speak with a Partner.
Customer experienced food poisoning after consuming contaminated crab meat.
Store advertised incorrect items and overcharged for produce items.