Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
HEB branded food items were spoiled and refund requests were denied.
Business reply on Google
We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 M-F from 8 a.m. to 5 p.m. CST and one of our Partners will be able to help.
Customer contracted food poisoning from deli chicken.
Business reply on Google
We're highly concerned about your experience and want to make sure it's addressed. Please give our Customer Relations team a call at 1-800-432-3113 from 8 am to 5 pm, Monday through Friday. One of our Partners will be there to help.
Staff member at deli provided poor service and lacked product knowledge.
Business reply on Google
We are sorry to see that this was your experience with us. We've shared your feedback with our Partners. If you would like to follow up with us on this, please call 1-800-432-3113 from 8 a.m. to 5 p.m. CST Monday through Friday to speak with a Partner.
Elderly employee performing strenuous outdoor labor in extreme heat
Business reply on Google
Please know your feedback will be shared with the store, but if you’d like to discuss this further, please call us at 1-800-432-3113 M-F from 8 a.m. to 5 p.m. CST to speak with a Partner.
Customer suffered severe food poisoning from a ready-to-eat meal.
Bakery provided a cake smaller than the size requested for guests.
Business reply on Google
Please know your feedback will be shared with the store, but if you’d like to discuss this further, please call us at 1-800-432-3113 M-F from 8 a.m. to 5 p.m. CST to speak with a Partner.
Curbside pickup items were damaged and staff were intrusive.
Business reply on Google
We’re sorry to hear you had issues with your Curbside order. We’d like to look into this further, please give us a call at 1-855-803-0611 Mon.-Sun. 7a-8p and a Partner will be there to help. Please know we will also be sharing this feedback with the store.
Staff refused to honor a valid digital coupon for a product.
Business reply on Google
We are concerned about what you experienced and want to follow up with you. Please call us at your earliest convenience at 1-800-432-3113. Our Partners will be available Monday – Friday from 8 a.m. to 5 p.m. CST to help look into this matter.
Employee parking habits frequently occupy multiple spaces, reducing available customer…
Business reply on Google
We are sorry to see this was your experience with us, Tony, and we've shared your feedback with our Partners. If you would like to follow up with us on this, please call 1-800-432-3113 from 8 a.m. to 5 p.m. CST Monday - Friday to speak with a Partner.
Staff member engaged in unprofessional political discussion with a customer.
Business reply on Google
Please know your feedback will be shared with Store Leadership, but if you’d like to discuss this further, please call us at 1-800-432-3113 Monday – Friday from 8 a.m. to 5 p.m. CST to speak with a Partner.
Poor bagging practices and lack of cashier cleanliness
Business reply on Google
We’re sorry to see this and will be sharing it with the Store Leaders. If you’d like to discuss this further, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST M-F.
Manager refused to exchange spoiled milk without the physical carton.
Business reply on Google
We’re sorry you had this experience while shopping with us and are concerned. We’d like to follow up with you. Can you please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST.? We will look into this further.
Employee was rude and condescending regarding self-checkout item limits.
Business reply on Google
Thank you for letting us know what you experienced, Roger. This is not the service we strive to provide to our shoppers and we will be following up with the store to get this addressed. If you’d like to discuss this further, please give us a call at 1-800-432-3113 M-F from 8 a.m. to 5 p.m. CST.
Poor bagging, rude staff, and unwanted monitoring while shopping.
Business reply on Google
Please know your feedback will be shared with the store, but if you’d like to discuss this further, please call us at 1-800-432-3113 M-F from 8 a.m. to 5 p.m. CST to speak with a Partner.
premade sandwich portion sizes have decreased significantly
Business reply on Google
Please know your feedback will be shared with the store and our Product team, but if you’d like to discuss this further, please call us at 1-800-432-3113 from 8 a.m. to 5 p.m. CST to speak with a Partner.
Staff refused to discount expired products and provided poor customer service.
Business reply on Google
We're sorry to hear this, Deb. We'll be sure to share this feedback with the store to find ways to improve this. If you’d like to discuss this further, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST.
Supervisor refused to assist with a missing bottle discount sticker
Store expansion removed convenient access to neighboring businesses.
Poor product selection, expired items, long lines, and rude management.
Limited product variety and mandatory self-checkout cause customer frustration.