Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Limited sushi selection and poor quality of prepared food items.
Business reply on Google
We’re sorry to hear about this, rest assured, we make our Store Leaders aware. If you’d like to discuss this further, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST M-F.
Store manager was disrespectful and hung up during a complaint call.
Business reply on Google
We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST, Monday to Friday, and one of our Partners will be able to help.
Employee failed to provide correct change and lacked proper cash handling.
Business reply on Google
We are sorry to hear that this was your experience. Please reach us at 1-800-432-3113 M-F 8a-5p. Our Partners will be happy to assist in addressing this. Thank you.
Staff provided incorrect ordering instructions for a special event.
Business reply on Google
We are sorry to see this was your experience with us, Morgan. We understand how frustrating this is. We will be sure to share your feedback with our Partners. If you would like to follow up with us on this, please call 1-800-432-3113 from 8 a.m. to 5 p.m. CST Monday - Friday to speak with a Partner.
The bakery changed recipes resulting in poor quality lemon meringue pies.
Business reply on Google
Christopher, we appreciate you taking the time to let us know. We’re sorry the pies have not been up to our usual standards. We’ll be reviewing your feedback carefully, and if you’d like to speak with someone directly, please call us at 1-800-432-3113 between 8 a.m. and 5 p.m. CST, Monday through Friday.
The store sold rotten meat that smelled foul when cooked.
Manager failed to assist with bagging and return policy was strict
Business reply on Google
Hi, Dahlia. At H-E-B we do not condone discrimination of any kind and are concerned by the experience you detailed here. Please give us a call at your earliest convenience at 1-800-432-3113 from 8 am to 5 pm CST Monday through Friday. One of our Partners will be there to help.
Employee displayed rude behavior and poor customer service during checkout assistance.
Business reply on Google
Please know your feedback will be shared with the store, but if you’d like to discuss this further, please call us at 1-800-432-3113 M-F from 8 a.m. to 5 p.m. CST to speak with a Partner.
Staff were unhelpful and unprofessional regarding misplaced grocery items.
Business reply on Google
Thank you for letting us know about this, Brittany. That's not the kind of impression we want to give our customers and we'll be reaching out to the store to address this. If you'd like to discuss this with us further, please give us a call at 1-800-432-3113 from 8 am to 5 pm CST Monday through Friday. One of our Partners will be there to help.
Pharmacy wait time exceeded one hour despite prior confirmation.
Business reply on Google
We’re sorry to see this and would like to follow up with you, Nancy. At your convenience, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST and one of our Partners will be able to help.
Employee provided poor assistance and displayed a rude attitude.
Business reply on Google
We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 Monday – Friday from 8 a.m. to 5 p.m. CST and one of our Partners will be able to help.
Customer service representative placed caller on hold without notification.
Staff member was rude and unprofessional during a vaccine appointment.
Business reply on Google
We're sorry that was what you experienced while getting your vaccine, Rene! That's not at all what you should expect from us, and we want to assure you we will be following up with the store to address this. If you'd like to discuss this further, please feel free to give us a call at 1-800-432-3113 from 8 am to 5 pm CST Monday through Friday. One of our Partners will be there to help.
The macaroni salad was watery and caused a physical reaction.
Business reply on Google
Thank you for your feedback, Ranger. Please know we take quality seriously and will be passing this along to the right Partners.
Employee refused to scan items and handled merchandise roughly.
Business reply on Google
We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 Monday – Friday from 8 a.m. to 5 p.m. CST and one of our Partners will be able to help.
The cashier repeatedly overcharged the customer on their receipt.
The store provides poor customer service compared to competitors.
Manager exhibits uncomfortable and biased behavior toward customers.
The store closed earlier than the hours listed on their website.
Customer and family experienced discrimination by staff and unhelpful management.